Ronshanda Perkins
Houston,TX
Overview
11
11
years of professional experience
1
1
Certification
Work History
Contact Scheduler
Dean’s Professional Staffing
04.2024 - Current
- Answering inbound or making outbound calls to customers with queries in relation to their account, in a timely and professional manner
- Helping patient find the right appointment that fit the patient’s need
- Patient registration
- Having good customer service, being nice,respectful and kind
- Following cue cards to help patients with scheduling
MEDICAL ASSISTANT
Weight loss solutions
03.2023 - 04.2023
- I worked at the externship site for seven weeks
- Giving patients injections
- Checking in patients
- Electrocardiogram
- Blood pressure readings
- Documented medical data in patient charts, facilitating accurate records
- Helped prepare medical instruments and equipment
- Scheduled appointments and maintained patient records
- Cleaned treatment rooms and medical instruments, complying with infection control standards
CALL CENTER REPRESENTATIVE
AT&T
04.2021 - 12.2022
- Provide good customer service, sell to and also help all customers and be a team leader
CALL REPRESENTATIVE
Conduent
11.2019 - 02.2020
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Review insurance policy terms to determine whether a particular loss is covered by insurance
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
ASSISTANT MANAGER
Family Dollar
08.2014 - 01.2018
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Inventory stock and reorder when inventory drops to a specified level
- Instruct staff on how to handle difficult and complicated sales
- Enforce safety, health, and security rules
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
CAREGIVER
Shalom home care
10.2013 - 12.2014
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques
- Coordinated medical appointments, errands, and social events
- Maintained secure environment for staff and residents, following established safety standards
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping
Education
Diploma - Medical Assistant Candidate
Fortis
Houston, Texas04.2023
Skills
- English-Reading, Business Level Speaking, Good Customers Service
- Healthcare Office Skills-Icd-9cm, Medical Terminology, Charting, Customer Service, Manage Care Hmp/Ppo, Microsoft Office Word, Medicare, Medicaid, Inbound/Outbound Calls And Walk In Techniques
- Healthcare Skills: Urinalysis, Phlebotomy, Injections, Venipuncture, Patient Positioning, And Cpr Bls
Awards
Dean's List, Dean's List
Accomplishments
*deans list
*CMA
*Bls
Certification
- CPR/AED Certification
Timeline
Contact Scheduler
Dean’s Professional Staffing
04.2024 - Current
MEDICAL ASSISTANT
Weight loss solutions
03.2023 - 04.2023
CALL CENTER REPRESENTATIVE
AT&T
04.2021 - 12.2022
CALL REPRESENTATIVE
Conduent
11.2019 - 02.2020
ASSISTANT MANAGER
Family Dollar
08.2014 - 01.2018
CAREGIVER
Shalom home care
10.2013 - 12.2014
Diploma - Medical Assistant Candidate
Fortis
- CPR/AED Certification