Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ronsheka Joseph

Lanham,MD

Summary

Dynamic professional with extensive experience in retail and pharmacy management, notably at CVS Pharmacy. Proven track record in employee training and conflict resolution, enhancing team performance and customer satisfaction. Proficient in medical coding and billing, with strong communication skills to foster effective collaboration and operational efficiency. Dedicated supervisor possessing skills in addressing and resolving conflicts to maintain team harmony and performance. Offers many years of experience leading talented teams and exceeding objectives. Background includes a strong history in related work.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Supervisor

CVS Pharmacy
Palmer Park, MD
09.2024 - Current
  • Supervised daily operations to ensure efficient pharmacy workflow.
  • Trained new staff on customer service and pharmacy procedures.
  • Managed inventory levels and restocked shelves as needed.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Resolved customer complaints promptly while ensuring customer satisfaction.
  • Developed and implemented operational policies and procedures to ensure the efficiency and accuracy of workflows.

Assistant Manager

Dollar General Store
Lanham, MD
05.2023 - 11.2024
  • Assisted in managing daily store operations and employee scheduling.
  • Trained new team members on customer service standards and store policies.
  • Coordinated inventory management and restocking processes for optimal product availability.
  • Implemented merchandising strategies to enhance product visibility and sales potential.
  • Developed staff performance evaluations to identify training needs and improvement areas.

Cashier

Shopper's World
01.2019 - 10.2023
  • Processed customer transactions efficiently at Shopper's World.
  • Handled cash, credit, and gift card payments accurately.
  • Maintained a clean and organized checkout area consistently.
  • Using scanning devices.
  • Resolve customer complaints, and issue credits for returned merchandise.

Internship

Llc lab Corp
07.2020 - 08.2020
  • Tracking claims.
  • Inputting new patients' information.
  • Claims inspection.
  • Assisted in laboratory sample processing and labeling tasks.
  • Supported the team in maintaining a clean and organized work environment.
  • Collaborated with staff to ensure compliance with safety protocols.

Sales Associate

Payless Shoe Store
01.2018 - 01.2019
  • Prepared accurate price quotes and coordinated contracts to company sales.
  • Kept updated files with current listing of customer business operation, sales histories and key personnel
  • Persuasively negotiate terms with customers to meet profits and targets.

Education

Associate of Science - Medical Billing & Coding

Fortis
Carrollton, MS
07.2021

High school diploma or GED -

Eleanor Roosevelt High School
United States
05.2018

Skills

  • Excellent written and verbal communication
  • Microsoft Office
  • Excel
  • Typing
  • Medical receptionist and scheduling
  • Front desk
  • Google Docs
  • Medical office experience
  • Medical coding and billing
  • CPT coding
  • Employee training
  • ICD-10
  • Customer service
  • Team leadership
  • Data entry
  • Cash handling
  • Conflict resolution

Certification

Medical Coding Certification

Languages

English
Professional

Timeline

Supervisor

CVS Pharmacy
09.2024 - Current

Assistant Manager

Dollar General Store
05.2023 - 11.2024

Internship

Llc lab Corp
07.2020 - 08.2020

Cashier

Shopper's World
01.2019 - 10.2023

Sales Associate

Payless Shoe Store
01.2018 - 01.2019

Associate of Science - Medical Billing & Coding

Fortis

High school diploma or GED -

Eleanor Roosevelt High School

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