Technical Support Specialist III
BENDIX COMMERCIAL VEHICLE SYSTEMS, LLC
Avon, OH
01.2010 - Current
- Engineering support for rationalization of part numbers
- Assigned to lead product engineering project, eliminating part number redundancies totaling 4.7 million in waste
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assisting customers in identifying issues and explained solutions to restore service and functionality.
- Expert troubleshooting of electrical, hydraulic, pneumatic, and mechanical systems