Rontae' Alexander
BODILY INJURY CLAIMS SPECIALIST
Fort Worth,US
Summary
Accomplished Bodily Injury Claims Specialist at State Farm, adept in claims investigation and settlement negotiation. Excelled in regulatory compliance and customer service, achieving successful claim resolutions. Collaborated effectively with legal and medical teams, enhancing process efficiency. Proficient in Microsoft Office, driving improvements in documentation and analysis.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Bodily Injury Claims Specialist
State Farm
03.2024 - Current
- Manage 50-75 complex bodily injury claims involving auto accidents, premises liability, and third-party liability.
- Manage 30 incoming call, emails and faxes daily.
- Investigate and evaluate claims, determine coverage, assess liability, and negotiate settlements within authority limits.
- Conducted in-depth interviews with claimants, witnesses, and involved parties to gather essential claim information.
- Maintained detailed records of each claim, streamlining the process for future reference and audits.
- Review and analyze medical records, billing statements, and legal documents to establish claim value.
- Collaborated with medical professionals, attorneys, and other experts to gather evidence and validate claims accurately.
- Collaborated with internal teams, including legal, medical, and risk assessment, to ensure proper claim handling.
- Achieved successful claim resolutions by thoroughly investigating and evaluating bodily injury claims with claimants'' representatives to reach fair settlements within policy limits.
Catastrophe Desk Claims Adjuster
Pilot Catastrophe
Remote, USA
01.2022 - 03.2024
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Researched claims and incident information to deliver solutions and resolve problems.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Directed and coordinated various investigations conducted by field investigation team and contractors.
- Finalized claims and submit the appropriate documents for payments and conclusion/closure.
Mortgage Underwriter
SourcePoint Staffing
Remote, Indiana
01.2020 - 01.2022
- Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records, and current financial status.
- Provided comprehensive explanations of loan terms and conditions to clients, ensuring full understanding before finalizing agreements.
- Ensured regulatory compliance by maintaining up-to-date knowledge of industry guidelines and standards.
- Evaluated loan applications, determining creditworthiness, assessing risk and establishing loan conditions.
- Discussed credit reports and asset management with borrowers to foster understanding of loan processes.
- Supported compliance with federal and state regulations by keeping abreast of changes and updating underwriting procedures accordingly.
- Collaborated with loan officers to clarify application details, enhancing accuracy of initial submissions.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Packing Technician
MillerCoors
Fort Worth, Texas
06.2005 - 02.2019
- Administrated sound operations on high speed Busse bulk depalletizer, Standard Knapp uncaser, rinsers, H & K can fillers,
bottle fillers, draft fillers, seamers/crowners, inscans, filtecs, Solomatic bottle labeler, Riverwood Quickflex packer, R.A.
Jones-HSGA packer, Douglas Packer, drop packers, Nigerlli tray packer, sliter sealer, Nordson glue unit, and chlorine
system. - Supported business objectives in safety, people, productivity, cost savings, and behavioral success criteria.
- Adapted quickly to changes in production needs or priorities, demonstrating flexibility under pressure.
- Maintained a clean and organized work environment to facilitate efficient workflow and reduce accidents.
- Utilized software programs to track shipments and monitor progress throughout the delivery process, providing accurate updates for customers when needed.
- Continuously updated knowledge of industry-specific packaging materials and techniques, ensuring optimal protection for products during shipment.
- Maintained optimal equipment performance by carrying out simple hourly maintenance on machines.
- Assisted in training new employees on best practices for packing, leading to higher overall productivity within the team.
- Maintained open lines of communication with supervisors regarding any challenges or concerns related to assigned tasks or job responsibilities.
- Provided input during regular team meetings about potential improvements in processes or procedures that could increase overall efficiency within the department.
Education
No Degree - Business Management
Tarrant County College
Fort Worth, TX 05.2001 -
No Degree - Engineer Route To Business Administration
University of Texas At Austin Red McCombs School of Business
Austin, TX 05.2001 -
Skills
Claims investigation
Settlement negotiation
Litigation management
Policy interpretation
Teamwork and collaboration
Customer service
Documentation skills
Analytical thinking
Analytical skills
Task prioritization
Skilled in Xactimate, ECS, Microsoft Office
Regulatory compliance adherence
Accomplishments
- Resolved complex bodily injury claims with a high accuracy rate, reducing litigation exposure
- Identified fraudulent or exaggerated injury claims, resulting in cost savings of over $100,000 through early detection and denial of ineligible claims.
- Conducted thorough investigations involving medical records, police reports, and witness statements, leading to a 30% improvement in claim resolution time.
- Negotiated favorable settlements in over 150 injury claims annually, consistently achieving outcomes below reserve targets by an average of 20%.
Certification
FEMA Flood Certification
Timeline
Licensed Texas Realtor
11-2026
FEMA Flood Certification
03-2026
Bodily Injury Claims Specialist
State Farm
03.2024 - Current
Catastrophe Desk Claims Adjuster
Pilot Catastrophe
01.2022 - 03.2024
Mortgage Underwriter
SourcePoint Staffing
01.2020 - 01.2022
Packing Technician
MillerCoors
06.2005 - 02.2019
No Degree - Business Management
Tarrant County College
05.2001 -
No Degree - Engineer Route To Business Administration
University of Texas At Austin Red McCombs School of Business
05.2001 -
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