Rontae Busby
Hunstville,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply years of experience to new professional challenges with growth-oriented organization.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Program Manager
Current
10.2017 - Current
- Oversaw staff schedules and assignments to handle programming demands.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Monitored programming schedules, conformance to guidelines and quality.
- Created and enforced programming standards to maintain compliance with regulatory requirements.
- Monitored programming trends to keep content relevant and up-to-date.
- Developed new program and feature ideas for work station
- Administered medications and helped clients set reminders to learn how to take important medications according to schedule.
- Created and enforced programming standards to maintain compliance with regulatory requirements
Life Skills Instructor
Ability Beyond Disability
11.2016 - 10.2017
- Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
- Helped clients to identify challenges and set goals.
- Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
- Provided insight and ideas to promote client growth.
- Supported people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.
- Helped to integrate clients in local community by teaching important social and work-related skills.
- Taught individuals with learning or physical difficulties to use technology such as computers, tablets and mobile phones.
- Assisted with personal care appointments such as haircuts and doctors' appointments.
- Administered medications and helped clients set reminders to learn how to take important medications according to schedule.
Retention Specialist
DIRECTV
02.2013 - 05.2016
- Built constructive customer relationships to improve loyalty and recommendations.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Identified changing customer needs and adapted service strategies to meet them.
- Evaluated current customer retention strategies and recommended improvements.
- Established customer retention programs to improve loyalty and increase lifetime value.
Waitress
Olive Garden
09.2009 - 01.2015
- Serving the guest and making sure the guest had their food and that they were satisfied with their food and serves.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Customer Service Manager
Charlotte Russe
01.2005 - 01.2009
- Ensure that the needs of customers are being satisfied, marking down inventory, stocking clothes, handling the money at the end of the night
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Education
No Degree - Health Management And Clinical Assistance
Wgu
Millcreek UthaHigh School Diploma -
Homeschooled
Clinton, Corners NY06.2006
Skills
- Issue Response and Resolution
- Professional Communication
- Special Projects
- Travel Arrangements
- Client Meetings
- Manage Programming Schedule
- Effective leader
- Strategic leadership
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CPR with AED Training - November 2016 -Current
Timeline
Assistant Program Manager
Current
10.2017 - Current
Life Skills Instructor
Ability Beyond Disability
11.2016 - 10.2017
Retention Specialist
DIRECTV
02.2013 - 05.2016
Waitress
Olive Garden
09.2009 - 01.2015
Customer Service Manager
Charlotte Russe
01.2005 - 01.2009
No Degree - Health Management And Clinical Assistance
Wgu
High School Diploma -
Homeschooled
- CPR with AED Training - November 2016 -Current
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