Rontarius Davis
Greensboro,NC
Summary
Retail sales representative with 3 plus years of experience along with Call center Customer Service. currently seeking an employment opportunity that can allow me to use the assets that I have learned through my experiences both educationally and professionally. With a background in retail, sales and customer service, I have a strong ability to address a need for a customer or client effectively and efficiently. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Fulfillment Center Associate
Amazon
Rochester, NY
01.2024 - 09.2024
- Reported any discrepancies between orders and shipments to supervisors.
- Maintained accurate records of inventory levels and product codes.
- Prepared shipping labels with appropriate information for each order.
- Provided prompt customer service by answering inquiries about orders or products.
- Collaborated with other associates to ensure efficient workflow throughout the day.
- Communicated effectively with team members about tasks assigned.
- Utilized computer systems to track shipments and update data accurately.
Surveyor
Carlene Data Collection
Rochester, NY
01.2021 - 09.2024
- Checked in guests using computerized reservation systems, collected payments and verified credit cards.
- Maintained accurate records of guest reservations, cancellations and no-shows.
- Monitored security cameras in order to ensure safety of guests and staff members.
- Scheduled appointments for spa treatments or other services requested by guests.
- Responded to emergency situations in a timely manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Assisted guests at check-in, providing information on various services within hotel.
- Verified customer credit to establish payment method for accommodations.
Hotel Receptionist
Spark by Hilton
Rochester, NY
01.2022 - 12.2023
- Checked in guests using computerized reservation systems, collected payments and verified credit cards.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
- Monitored security cameras in order to ensure safety of guests and staff members.
- Scheduled appointments for spa treatments or other services requested by guests.
- Responded to emergency situations in a timely manner.
- Resolved billing discrepancies between guest accounts and invoices.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Construction Worker
S.E.S Sessler Environmental Services
Rochester, NY
01.2019 - 07.2019
- Develops, revises and implements hazardous materials management programs such as Medical Waste Plans, Spills Response Plans, Hazardous Waste Minimization Plans, Hazardous Waste Contingency Plans, Storm Water Plans, etc
- Develops, revises and implements occupational health and safety programs related to hazardous materials such as Hazard Communications, Respiratory Protection, Asbestos, Lead, Chemical Hygiene, etc
- Works with District Radiation Safety Officer to assure implementation of radiation safety plan and regulatory compliance
- Acts as District liaison with hazardous waste disposal companies, arranging for waste pick-up dates, supervising waste pick-ups, etc
- Collects, segregates and transports hazardous waste and biowaste from generation points to the centralized hazardous waste handling areas at each District site
- Regularly inspects campus facilities where hazardous waste is stored and evaluates compliance; tracks accumulation start dates of satellite storage containers
- Compiles and maintains list of hazardous waste needing disposal and organizes the waste for transport and disposal
- Communicates the applicable requirements of legal mandates to faculty, managers and classified employees
- Prepares and presents effective employee training on safe management of hazardous materials and wastes, occupational safety with regard to hazardous materials, emergency and non-emergency hazardous material spill responses; documents training dates
Cashier/Customer Service
Dollar Tree
Rochester, NY
08.2018 - 12.2018
- Greet customers as they arrive at the counter or the drive-through window and ask them what they would like to order
- Take orders for food and beverage items and verify orders before punching them into the system
- Offer customers with information on add-ons and upsize availability in a bid to upsell food items
- Provide customers with order time and payment information and process cash and credit card transactions
- Tender change and receipts to customers and guide customers about where and when to pick up their orders
Cashier/Customer Service
PriceRite Marketplace
Rochester, NY
04.2018 - 08.2018
- Supermarket cashiers are assigned a register they're in charge of for all or part of their shift
- They must count the money they start with and then count their money at the end of the shift to ensure they have the amount they should
- A supermarket cashier then starts to ring up the items customers want to buy
- They use a special scanner to perform this function and then enter any additional discounts or coupons when prompted
- A supermarket cashier helps customers through the payment options available and makes change if needed
- Customers purchasing alcohol or tobacco products have to get their ID's checked by the supermarket cashier
- When baggers are unavailable, a supermarket cashier may have to assist a customer bag their groceries
- In some cases, a supermarket cashier may need to handle exchanges and returns
- If this is the case, a supermarket cashier evaluates the condition of the returned merchandise, determines the type of payment used, then goes through the needed procedures to refund the money, offer credit or assist with an exchange
Mentor
Department Of Child Support Services
Manhattan, NY
01.2016 - 08.2016
- Complete application process, consisting of written application, references, interview, background checks and volunteer training
- Monthly supervision/support groups with the Volunteer Coordinator
- Maintain confidentiality of participants
- Clear communication with the family, Caseworker and Volunteer Coordinator
Assembly Line Production Worker
Factory Worker
Rochester, NY
09.2015 - 12.2015
- Carrying Materials, Machines, and Tools A factory worker is assigned with the task of carrying raw materials, machines, and tools from one place to another in the facility
- He is required to listen to the instructions of the production staff and accordingly carry the specified quantity
- Cleaning, Repairing, and Maintenance A factory worker is asked to clean, repair, and maintain certain machinery and tools in the factory
- Additionally, he may also clean the factory area or assist the housekeeping staff in this regard
- Purchase and Store Supplies A factory worker is assigned with the task of purchasing and storing necessary supplies for the factory
- These supplies may include raw materials, stationary, chemicals, fuel, safety kits, or other materials and devices required on a routine basis in the factory
- Operate Machinery Some factory workers specialize in operating different machinery and equipment in a production facility
- Sometimes, they may also train and assist other staff in safe and efficient operation of a particular or various machines at the plant
Security Officer
security associate
Rochester, NY
05.2015 - 09.2015
- Assume overall responsibility for the safety and security of designated areas
- Patrol designated areas in accordance with outlined security procedures
- Identify potential security risks and respond accordingly
- Complete incident reports and required documentation for all security incidents
- Ensure all employees and visitors have proper credentials for accessing buildings (ID badges and passes)
- Respond to emergencies and incidents within designated areas promptly and according to policy
- Assist employees and visitors with any concerns they might have
- Escalate emergency situations to law enforcement as needed
- Monitor alarms and security cameras
Receptionist/room service
Raddison Hotel
Rochester, NY
01.2015 - 05.2015
- Clean and tidy rooms
- Make beds and change bed linen
- Clean bathrooms, change towels, replenish bathroom supplies
- Perform general cleaning of common areas, such as stairs and corridors
- Greeting guests on arrival to the hotel and making them instantly feel at ease
- Processing check-ins and explaining key facilities within the hotel including the fitness center and onsite restaurant
- Taking bookings by phone, email or walk ins and recording all details in our online system
- Providing advice and information about local attractions, restaurants and transport options
- Creating final bills at check-out and processing payments
- Helping guests with special requests, for example wake-up services and taxi bookings
- Taking messages and passing them on to guests promptly
- Dealing with guest complaints or issues in a timely and professional manner
- Liaising with housekeeping staff to ensure rooms are available for check-in
Upholsterer
Furniture Bayou Upholstery
Ithaca, NY
10.2014 - 01.2015
- Study work orders to determine the amount and type of materials required to cover work pieces
- Follow sketches, patterns or blueprints to indicate cutting lines on fabrics using chalks, pencils or paint
- Measure and cut materials using manual or automated cutting instruments
- Confer with customers prior to upholstery to determine their color, style, and fabric preferences
- Remove anchoring tacks and strip upholstered furniture down to its wooden frame
- Examine furniture frames, springs, and webbings to identify defects
- Apply their knowledge of upholstery to build or repair upholstered furniture using a variety of hand or power tools
- Ensure projects are completed and delivered before set deadline
- Cover wooden frame with soft materials such as cotton, felt pad, fiber or foam to improve texture and appearance
- Work with tools and materials such as glue, staples, saw, cement, tacks and nail guns
- Secure work pieces and materials onto production equipment
- Conduct routine maintenance of work tools and upholstery machine
- Finish upholstered furniture by attaching ornament trims, buttons, buckles, and grommets
- Operate sewing machine to sew upholstery and join various sections of covering fabric
- Replace defective or worn upholstery spring, webbing or wooden frame
Cashier/Customer Service
McDonald's
Rochester, NY
07.2014 - 10.2014
- Greet customers as they arrive at the counter or the drive-through window and ask them what they would like to order
- Take orders for food and beverage items and verify orders before punching them into the system
- Offer customers with information on add-ons and upsize availability in a bid to upsell food items
- Provide customers with order time and payment information and process cash and credit card transactions
- Tender change and receipts to customers and guide customers about where and when to pick up their orders
- Relay orders to the kitchen area and assist in preparing them during slow hours
- Pack prepared orders and ensure that all condiments such as sauces and ketchup are put in the bag
- Ensure that all online orders are quickly and accurately processed by following set rules and protocols
- Tally cash drawers at the end of each shift and ensure that any discrepancies are promptly seen and resolved
- Ensure that sufficient change is available at the beginning of each shift
- Clean and maintain the counter area and workstations and assist the management with inventory control and stock ordering duties
Manager
Pizza Express
Ithaca, NY
02.2014 - 07.2014
- Ensures cooking stations are sanitized and prepped with necessary tools
- Prepares and stores pizza dough
- Prepares pizza sauces
- Orders supplies, maintains inventory, creates budgets to ensure profitable food cost
- Trains other cooks in the preparation process so all meals are uniform
- Checks quality of pizzas before they're served to guests
- Performs regular maintenance on kitchen equipment
- Collaborates with staff on menu items
- Resolves customer complaints with diplomacy
- Makes sure the kitchen is clean and sanitized
Package Handler
Labor ready
Rochester, NY
11.2013 - 02.2014
- Load and unload packages from delivery vehicles
- Lift and move heavy weights between destinations
- Carry out work in accordance with company policies and guidelines
- Sort cargo according to instructions provided as required
- Work quickly and efficiently while adhering to safety standards
Cashier
Marshalls
Rochester, NY
08.2013 - 11.2013
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Collect payments whether in cash or credit
- Issue receipts, refunds, change or tickets
- Redeem stamps and coupons
- Cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving the store
- Maintain clean and tidy checkout areas
- Track transactions on balance sheets and report any discrepancies
Education
High school diploma -
East High School
Rochester, NY01.2016
Skills
- Employee orientation
- CPR training
- Phone reception
- Hotel policy enforcement
- Account updating
- Scheduling
- Complaint resolution
- Opening and closing accounts
- Promotional support
- Retail store support
- Spreadsheets
- Call logging
- Sales closing
- Verbal and written communication
- Call documentation skills
- Building rapport
- Resolving issues
- Providing customer support
- Training experience
Certification
CVS Health Call Center Customer Service
GOOGLE- Fraud Detection on Financial Transactions with Machine Learning
Timeline
Fulfillment Center Associate
Amazon
01.2024 - 09.2024
Hotel Receptionist
Spark by Hilton
01.2022 - 12.2023
Surveyor
Carlene Data Collection
01.2021 - 09.2024
Construction Worker
S.E.S Sessler Environmental Services
01.2019 - 07.2019
Cashier/Customer Service
Dollar Tree
08.2018 - 12.2018
Cashier/Customer Service
PriceRite Marketplace
04.2018 - 08.2018
Mentor
Department Of Child Support Services
01.2016 - 08.2016
Assembly Line Production Worker
Factory Worker
09.2015 - 12.2015
Security Officer
security associate
05.2015 - 09.2015
Receptionist/room service
Raddison Hotel
01.2015 - 05.2015
Upholsterer
Furniture Bayou Upholstery
10.2014 - 01.2015
Cashier/Customer Service
McDonald's
07.2014 - 10.2014
Manager
Pizza Express
02.2014 - 07.2014
Package Handler
Labor ready
11.2013 - 02.2014
Cashier
Marshalls
08.2013 - 11.2013
High school diploma -
East High School
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