Rontavia Goodley
Summary
Detail-oriented individual with exceptional communication and customer service skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Salon Owner/Operator
Krowned Glorious
09.2021 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Answered phone calls and emails to schedule client appointments.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Demonstrated proficiency in various styling techniques, including updos, braids, blowouts, and extensions to cater to diverse client preferences.
Infant Teacher
Playmates CDC
04.2018 - 02.2021
- Kept classroom and feeding areas clean, neat, and safe.
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Developed strong relationships with parents to foster trust and open communication regarding their child''s wellbeing.
- Provided thorough documentation of each child''s day-to-day activities, achievements, concerns, or incidents for both internal records and parental review upon request.
- Managed daily routines efficiently while maintaining flexibility to accommodate any unforeseen changes or challenges throughout the day.
- Enhanced infant learning by implementing age-appropriate activities and educational games.
- Participated in professional development workshops to stay current with best practices in early childhood education.
- Tailored lessons according to each infant''s individual needs, ensuring optimal learning opportunities for all children in the class.
Customer Service Representative
Surles Cleaning Services
08.2012 - 03.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
Education
No Degree - Natural Hair Certification
Wake Technical Community College
Raleigh, NC08-2011
High School Diploma -
West Johnston High School
Benson, NC05-2011
Skills
- Hair styling techniques
- Appointment scheduling
- Customer service
- Scheduling
- Product promotion
- Customer relations
- Relationship building
- Multitasking
- Customer inquiries
- Customer correspondence
- Call management
- Documentation and reporting
- Attention to detail
- Multitasking and organization
- Customer communications
- Inbound phone call management
Timeline
Salon Owner/Operator
Krowned Glorious
09.2021 - Current
Infant Teacher
Playmates CDC
04.2018 - 02.2021
Customer Service Representative
Surles Cleaning Services
08.2012 - 03.2018
No Degree - Natural Hair Certification
Wake Technical Community College
High School Diploma -
West Johnston High School
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