MARIE MADELEINE MBOUWE

• Provide Wix users with technical solutions on all Wix products via phone, chat, and email.
• Analyze user's behavior, content suitability, and relevance to determine their effect on user satisfaction.
• Develop and maintain positive customer relations and satisfaction
• Influence the way we support our uses and improve it to make sure our user's experience is the best possible.
• Work with all other departments and product teams to liaise about user's needs with WIX products: Billing, Domain, Editor Wix, CRM, Mailbox, Hotels, Company email, Events

• Translating French to English and English to English
• Applied cultural understanding to discern specific meanings beyond literal written words.
• Replicated flow, style, and overall meaning of original texts.
• Reviewed final works to spot and correct errors in punctuation, grammar, and translation.• Writing advertising texts.
• Translate advertising texts.
• Used translation software to verify complex terms and expedite communication process.
• Translated business websites to support international expansions.
• Worked with other translators to facilitate real time conversations.

• Communicated with management when customer issues escalated and worked to find resolutions.
• Identified and responded to customer requests and concerns through email, online chat, and phone for both English and [Type]-speaking customers.
• Met all call quality standards and daily quotas for first-call resolution.
• Establish relationships with new customers.
• Maintain and grow relationships with existing customers.
• Strive to improve customer satisfaction through excellent customer service.
• Identify and respond to client needs.
• Developed a deep understanding of customer service principles and customer service best practices.

• Established working relationships with clients by organizing various events.
• Performed event coordination for larger parties and gatherings.
• Managed event logistics and operations.
• Coordinated with participating vendors during event planning.