Rontika Aminu
Lanham
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
26
26
years of professional experience
Work History
General Store Manager
Goodwill Store
Frederick
06.2025 - Current
- Recruited, hired, trained, supervised, evaluated, and managed staff members.
- Coordinated cross-functional teams to align sales goals with company objectives, enhancing overall sales strategy.
- Monitored daily sales reports to identify trends and opportunities for improvement.
- Organized inventory management to optimize stock levels and improve product placement for increased sales.
- Implemented promotional displays to attract customers and increase foot traffic, contributing to higher sales.
- Conducted employee training on sales techniques and store procedures.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Implemented new policies and procedures according to company guidelines and objectives.
- Inspected store premises regularly to maintain cleanliness and a safe working environment.
- Ensured compliance with all safety regulations and procedures in the store.
General Store Manager
Dollar General Store
Oxon Hills
10.2022 - 05.2025
- Managed and maintained store business records, ensuring accuracy in payroll, scheduling, vendor deliveries, accounting, inventory, and cash register deposits.
- Supervised and mentored staff in customer service, cash management, inventory management, and security, fostering a knowledgeable and efficient team.
- Coached and mentored staff to assume additional responsibilities resulting in promotions.
- Increased stores profitability by re-merchandising inventory with attractive displays.
- Maintained inventory levels by running replenishment reports and monitoring distribution flows and merchandising plans weekly.
- Met sales objectives; received and processed shipments and organized the store floor according to plan.
- Screened, interviewed, and hired qualified employment candidates and conducted staff evaluations.
- Opened new store locations and assisted in recruiting and training new staff.
- Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead.
Assistant Store Manager/General Store Manager
Family Dollar
Jacksonville
06.2016 - 10.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Coordinated inventory management and stock replenishment processes.
- Assisted with daily store operations and coordinated staff management to ensure smooth functioning.
- Trained new employees on store policies and procedures.
- Addressed customer inquiries and resolved issues to enhance customer satisfaction.
- Supported merchandising efforts to optimize product displays and attract customer interest.
- Ensured compliance with safety standards and company regulations.
- Ensured compliance with all safety regulations throughout the store premises.
Housekeeping/Laundry Supervisor
Carolina River Nursing Home
Jacksonville
02.2012 - 05.2016
- Managed housekeeping department operations, ensuring cleanliness and organization of laundry services.
- Trained and coached employees on providing great service, laundry and housekeeping duties.
- Trained staff to uphold tidiness and hygiene protocols for resident safety.
- Monitored and maintained inventory of cleaning supplies, including diapers, pull-ups, linen, floor cleaner, disinfectant, hand soap, and hand sanitizers.
- Organized and maintained all records necessary to operate the housekeeping and laundry department.
- Executed large-scale cleaning projects, including floor stripping and waxing, carpet shampooing, room cleaning, and sanitization of resident equipment and medical devices.
Shift Supervisor
Bugaboo Creek Steakhouse
Forestville
01.2010 - 01.2012
- Recruited, hired, scheduled, and motivated staff of up to 10 employees to maintain a high-performing team.
- Executed operational functions including opening and closing procedures, sales register operation, and back-office management.
- Oversee inventory control, ordering, food sanitation and quality control of food products.
- Assisted customers with purchases, item location, and enrollment in reward programs to enhance loyalty and satisfaction.
- Stocked and rotated inventory, prepared payroll including cash drawers and checking equipment for proper functioning.
Retail Store Supervisor
Maternity Motherhood
Hyattsville
04.2000 - 06.2006
- Maintain store staff by recruiting, selecting, orienting, and training employees.
- Supported store management with daily operations, marketing initiatives, loss prevention efforts, and team leadership.
- Delivered comprehensive shopping experiences that enhanced customer satisfaction.
- Assisted customers select specified merchandise for purchase, resolved customer complaints and provided refunds, exchanges and adjustments and processed credit and gift card charges.
- Developed creative "eye-catching" window and floor merchandise displays resulting in increased product shopability.
- Determined additional needed sales promotion; authorizing clearance sales.
- Upheld housekeeping standards across departments and ensured timely stocking of new items.
Skills
- Customer and Personal Service
- Administration and Management
- Budgeting and cost control
- Team Building and Leadership
- Complex Problem Solving
- Time Management
Timeline
General Store Manager
Goodwill Store
06.2025 - Current
General Store Manager
Dollar General Store
10.2022 - 05.2025
Assistant Store Manager/General Store Manager
Family Dollar
06.2016 - 10.2022
Housekeeping/Laundry Supervisor
Carolina River Nursing Home
02.2012 - 05.2016
Shift Supervisor
Bugaboo Creek Steakhouse
01.2010 - 01.2012
Retail Store Supervisor
Maternity Motherhood
04.2000 - 06.2006