Rontrez Morgan
Jacksonville
Summary
Dynamic leader with a proven track record at Enterprise Mobility, enhancing branch operations and customer satisfaction. Excelled in relationship building and strategic planning, driving revenue growth, and team development. Skilled in delivery fleet management and effective communication, achieving significant improvements in efficiency and profitability.
Overview
4
4
years of professional experience
Work History
Flagship Assistant Branch Manager
Enterprise Mobility
03.2025 - Current
- The ability to have a combination of strong organizational and communication skills, as well as the ability to work independently and as part of a team. Management Assistant to be proficient in Microsoft Office Suite and have the ability to learn new software quickly.: Providing support to the management team, including scheduling meetings, preparing reports, and managing customer inquiries.
- Managing inventory, processing payments, and ensuring that the office runs smoothly, day to day. Customer service, ensuring that customer service is a priority and that customers receive the best possible experience. Proficiency with working directly with the public to ensure that customers are eligible for rent-a-car services.
- Performing tasks related to managing the fleet of vehicles.
Assistant Branch Manager
Enterprise Mobility
06.2024 - 03.2025
- Lead and manage branch operations, including supervising staff, scheduling, coaching, and ensuring exceptional customer service.
- Develop and implement sales and marketing strategies to drive revenue growth, expand the customer base, and improve profitability.
- Analyze financial performance and identify opportunities for improvement; report findings to senior management for strategic decision making.
- Train staff on product knowledge, services, and operational processes to ensure proficiency and high performance.
- Build and maintain relationships with current clients, while actively pursuing new business opportunities to drive long-term success.
- Oversee the creation and execution of strategic initiatives to meet branch goals, and contribute to overall business growth.
Management Traine/Assistant Manager
Enterprise Mobility
03.2023 - 06.2024
- Operational support to managers and executives. Scheduling, Managing calendars, booking appointments, and setting up meetings. Responsible for managing a team of employees. Setting goals and providing feedback.
- Team-building skills to create a positive work environment. Learning operations cost controls, profits, and loss, fleet logistics and various aspects of running a branch. Strong communication skills, both with working with customers and co workers/business partners. Outstanding conflict resolution, and general professional communication. Powerful Leadership skills whether it’s mentoring, training others, managing staff and building a full team. Additionally, having flexibility, adaptability and multitasking along with a great work ethic.
Courier
FedEx
06.2022 - 02.2023
- Operated delivery vehicle safely and efficiently while completing assigned routes.
- Ensured timely, accurate deliveries with strong customer service and professionalism.
- Verified shipment contents, inspected packages for damage, and handled items securely during loading/unloading.
- Maintained precise delivery records, including tracking updates and confirmations.
- Communicated effectively with dispatch and customers regarding status updates, delays, and issues.
- Performed routine vehicle inspections, reported mechanical/safety issues, and supported regular maintenance.
- Managed delivery schedules, prioritized urgent shipments, and adapted to route changes as needed.
- Provided courteous customer service, resolving inquiries and delivery-related concerns.
Education
Bachelor of Science - Sports Management
Indiana State University
Terre Haute, IN05.2021
Skills
- Relationship building and Management
- Sales Professional
- Excellent communication skills Employee development
- Excellent work ethic
- Branch operations Management Delivery fleet Management Strategic Planning
- Operations management
- Team development
- Operational efficiency
- Relationship building and management
Accomplishments
- Promoted twice at Enterprise Mobility
- Highest ESQI(Customer service award) in Jacksonville x2
- Top Car Sales Lead - December 2024
- Top Sales Performer – April 2024
- Top Branch TAR - June 2023
- Former Division I athlete and captain at Indiana State University - Fall 2017 - 2021
Timeline
Flagship Assistant Branch Manager
Enterprise Mobility
03.2025 - Current
Assistant Branch Manager
Enterprise Mobility
06.2024 - 03.2025
Management Traine/Assistant Manager
Enterprise Mobility
03.2023 - 06.2024
Courier
FedEx
06.2022 - 02.2023
Bachelor of Science - Sports Management
Indiana State University