Ronald Williams
Washington,DC
Summary
To achieve my goal as Director of Housekeeping.
Highly-qualified Manager offering 10+ years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
29
29
years of professional experience
Work History
Assistant Director of Housekeeping
Conrad Washington, DC
03.2023 - Current
- Worked with DOH to ensure cleanliness, training, engagement
- Trained, led, and managed 74 team members to accomplish goals, including Sequence of Service and Forbes
- Conducted walk through and established cleanliness standards
- Executed Schedule, Payroll, and, Purchasing duties
- Property Management Systems Training for Managers and Coordinators, including HotSOS
- Managed Problem Resolution with Guest Issues
- Communicated repair needs to maintenance staff.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Assistant Director of Housekeeping
Conrad New York Midtown
08.2018 - 03.2023
- Worked with Director to rebrand The London to Conrad NY Midtown
- Trained team members to Conrad standards
- Trained PM Room Attendants on Conrad Turndown Program
- Executed Schedule, Payroll, and Purchasing duties
- Property Management System Training for Managers and Coordinators
- Managed Problem Resolution with Guest Issues
- Worked as PM Manager on Duty
Housekeeping Manager
Hilton New York Midtown
04.2013 - 08.2018
- Championed the Valet and Laundry Department
- Served as Purchasing Manager
- Lead the PM Shift team as PM Housekeeping Manager
- AM Shift Manager/ Opening Duties for the AM Operations
- Public Space/ Houseman Leader of 98 Team Members
- Trained New Managers Responsibilities and Team Members
- Managed Problem Resolution with Guest Issues
- Completed Weekly Schedule
- Weekly Dep’t Wage Critique
Overnight Property Manager
The Pierre Hotel, NY
01.2013 - 04.2013
- Manage Housekeeping and Stewarding Departments
- Complete Weekly Schedule
- Manage Cleaning Standards and Processes for Overnight Crew
- Assigned and Implemented Housekeeping Cleaning Projects
- Created and Implemented Nightly-Walk Inspection Checklist to ensure Standards are achieved.
Engineering Manager
Essex House Hotel, NY
09.2011 - 09.2012
- Championed Preventive Maintenance Program
- Created Overnight Shift Checklist to Improve Productivity & Scheduled Maintenance of Equipment
- Scheduled work assignments to associates
- Completed Public/Floor and Room Inspections
- Organized and Managed HOTSOS Dep’t System
- Executed Department Inventory/Purchasing
- Resolved Guest Complaints
Housekeeping Manager
Essex House Hotel, NY
09.2009 - 09.2011
- Completed Public Space and Room Inspections for 509 room hotel
- Host Pre- shift meeting for colleagues
- Performed Housekeeping Training Manager Duties
- Created & Implemented New Hire Training Program for Housekeeping
- Implemented process for associates to enter deficiency codes in rooms
- Implemented Linen Runner Checklist which increased Productivity
- Performed Opening Procedures via OPERA on AM/PM shifts
- Managed Performance Discipline and Rewarding for Excellence
Housekeeping Manager
Radisson Martinique, NY
08.2008 - 01.2009
Assistant Executive Housekeeper
L’Enfant Plaza Hotel, DC
04.2007 - 08.2008
Front Office Manager
Trumbull Marriott
01.2007 - 03.2007
At Your Service Manager
Marina del Rey, CA
02.2005 - 10.2006
Front Office Manager
Marriott International
06.1997 - 10.2006
- FOM/Director of Services 06/2003-01/2007 Marriott Costa Mesa, CA
- Achieved Manager of Year in 2003 and Manager of 4th Quarter 2003.
- March 2002-June 2003 Costa Mesa Marriott, CA
Education
Bachelor of Technology - Hotel Management
CUNY
Brooklyn, NYSkills
- Operations
- Staff management
- Guest service
- Sanitation protocols
Timeline
Assistant Director of Housekeeping
Conrad Washington, DC
03.2023 - Current
Assistant Director of Housekeeping
Conrad New York Midtown
08.2018 - 03.2023
Housekeeping Manager
Hilton New York Midtown
04.2013 - 08.2018
Overnight Property Manager
The Pierre Hotel, NY
01.2013 - 04.2013
Engineering Manager
Essex House Hotel, NY
09.2011 - 09.2012
Housekeeping Manager
Essex House Hotel, NY
09.2009 - 09.2011
Housekeeping Manager
Radisson Martinique, NY
08.2008 - 01.2009
Assistant Executive Housekeeper
L’Enfant Plaza Hotel, DC
04.2007 - 08.2008
Front Office Manager
Trumbull Marriott
01.2007 - 03.2007
At Your Service Manager
Marina del Rey, CA
02.2005 - 10.2006
Front Office Manager
Marriott International
06.1997 - 10.2006
Bachelor of Technology - Hotel Management
CUNY