Rony-ca-Nagella Carpentier
Bristol,CT
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
5
5
years of professional experience
Work History
Paraprofessional
JMR
Bristol, CT
03.2024 - Current
- Assisted teachers with planning and preparing lessons for students.
- Provided guidance to students in the classroom setting.
- Helped implement behavior management strategies for individual students.
- Attended professional development workshops related to job responsibilities.
Sales Representative
NLC inc
Hartford, CT
12.2023 - 02.2024
- Maintained accurate records of all sales and prospecting activities.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Negotiated pricing contracts with customers to maximize profits.
- Reviewed monthly performance against targets set by management team.
- Created successful strategies to develop and expand customer sales.
Administrative Assistant
Banque de la République d'Haïti
Port-au-Prince, Haïti
07.2021 - 10.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Coordinated appointments, meetings and conferences.
- Responded effectively to sensitive inquiries or complaints.
- Composed correspondence, reports and meeting notes.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Customer Service Representative
Digicel Haïti
Port-au-Prince, Haïti
05.2019 - 02.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Updated databases with new and modified customer data.
Education
Administrative Assistance And Secretarial Science
Christ The King Secretarial School
Port-au-Prince, Haïti08-2023
Skills
- Documentation
- Emotional Support
- Helping Students with Special Needs
- Disability Awareness
- Time and priority management
- Resistance to stress
- Mastery of office automation tools (Word, Excel, PowerPoint, Outlook, QuickBooks)
- Work under pressure
- Autonomy, initiative-taking, good interpersonal skills and team spirit Accounting
- Typing
- Communication skills
- Organizational skills
- Analysis Skills
- Empathy
- Active listening
- Effective communication
- Problem solving
- Adaptability
- Patience
- Conflict resolution
- Critical thinking
- Multi-tasking across different platforms
- Positivity
Languages
French
Native/ Bilingual
Creole Haitian
Native/ Bilingual
English
Professional
Timeline
Paraprofessional
JMR
03.2024 - Current
Sales Representative
NLC inc
12.2023 - 02.2024
Administrative Assistant
Banque de la République d'Haïti
07.2021 - 10.2023
Customer Service Representative
Digicel Haïti
05.2019 - 02.2021
Administrative Assistance And Secretarial Science
Christ The King Secretarial School
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