Rony Garcia
Miami Beach
Summary
Dynamic professional with proven expertise in hospitality service and food allergy awareness, honed across roles at Blue Ribbon and other esteemed venues. Excelled in enhancing customer satisfaction and streamlining service delivery through effective teamwork and a keen sense of urgency. Achieved significant improvements in order accuracy and dining experience, demonstrating exceptional customer service excellence and food service skills.
Professional with experience in food service industry, prepared for this role. Strong focus on team collaboration, flexibility, and achieving results. Reliable in fast-paced environments, skilled in communication, multitasking, and customer service. Known for maintaining high standards and adapting to changing needs effortlessly.
Overview
7
7
years of professional experience
Work History
Food Runner
Blue Ribbon
03.2020 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
Server
Pubbelly Sushi
11.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Food Runner
Naiyara
07.2017 - 02.2020
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
Education
High School Diploma -
Senior High School
Miami Beach, FLSkills
- Strong teamwork
- Sense of urgency
- Cleaning and sanitizing
- Hospitality service expertise
- Cleanliness
- Foodservice
- Food allergy awareness
- Serving staff support
- Customer Satisfaction
- Customer service excellence
- Food Service
- Allergy Knowledge
Languages
English
Spanish
Timeline
Food Runner
Blue Ribbon
03.2020 - Current
Server
Pubbelly Sushi
11.2018 - Current
Food Runner
Naiyara
07.2017 - 02.2020
High School Diploma -
Senior High School
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