RONY PIERRE LOUIS

• Manage large volumes of inbound calls in a timely and professional manner.
• Follow communication “scripts” to effectively handle diverse customer inquiries.
• Identify customers’ needs, clarify information, research issues, and provide accurate solutions or alternatives.
• Access company and client systems to process requests and deliver quality support.
• Transition between tasks efficiently while maintaining composure and productivity.
• Maintain punctuality, attendance, and a professional attitude in all customer interactions.

• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Reviewed invoices submitted by contractors for accuracy before authorizing payment.
• Reviewed and processed all claims for commercial policies to ensure accuracy, timeliness, and compliance with applicable laws.

Handled large-loss hurricane claims.

Explained loss coverage, assisted policyholders with itemizing damages

and coordinated alternative living arrangements.

Coordinated emergency repair, cleaning companies and contractors to

optimize customer claim handling.

Collaborated with fellow team members to manage a large volume of

claims.

Adhered to strict guidelines pertaining to confidentiality while handling

sensitive personal information.

Resolved complex insureds' inquiries and complaints in a timely manner

by providing accurate information and solutions.

• Forecast financial outcomes and manage risks associated with commercial decisions.
• Managed time effectively to ensure tasks were completed on schedule, and deadlines were met.
• Investigated commercial property claims, gathering facts and documents to determine coverage.
• Applied NSA and IDR procedures to ensure fair resolution of disputed claims, maintaining compliance with federal regulations and supporting accurate arbitration documentation.

• Reviewed policy language to determine coverage for each claim.
• Interpreted policy language to determine coverage for various lines of business.
• Specialized in mobile home large-loss claims and policies.
• Ensured claim processing and documentation adhered to NSA and IDR standards, preparing and responding to arbitration requests to support equitable settlements.
• Prepared detailed reports outlining the investigation process, findings, recommendations, and settlement amounts.

Prepared detailed reports outlining the investigation process, findings,

recommendations, and settlement amounts.

Reviewed repair estimates for accuracy and appropriateness.

Maintained detailed records of all claim activity, and provided updates to

management.

Communicated effectively with policyholders, explaining claim processes

and decisions clearly.

Investigated claims involving commercial vehicle accidents to ensure

compliance with applicable laws and regulations.

Performed worksite surveys for hazardous conditions.

Reported findings to upper management.

Prepared detailed reports outlining inspection results.

Inspected commercial premises for potential fire hazards.

Provided quality customer service throughout the claims process.

Coordinated emergency repairs, cleaning companies, and optimized claim

handling.

Assisted policyholders with itemizing damages and alternative living

arrangements.

Reviewed, evaluated, and adjusted large-loss hurricane claims.

Verified details with policyholders, and provided reasons for claim denials.

Analyzed data from various sources such as weather reports, satellite

imagery, and aerial photography in order to properly evaluate claims.

Collaborate with cross-functional teams (sales, finance, operations) to align

commercial efforts.

Reviewed data to verify the validity of claims and determine case

management actions.

Drafted statement of loss to summarize damages, payments, and

underlying policy coverage.

Confirmed estimates and communicated findings.

• Conducted investigations of large-loss claims to confirm or deny coverage.
• Contacted the parties involved to obtain the necessary information to evaluate property damage claims.
• Collaborated on NSA and IDR compliance for complex claims, ensuring full adherence to arbitration requirements, timelines, and resolution protocols.
• Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.