Rony Rivera Carrillo
Hialeah,FL
Summary
Professional person with extensive experience in airport operations, international security, and customer service. Skilled in flight supervision, emergency management, personnel coordination, and aircraft safety inspection . Known for effective communication, multitasking, teamwork, and commitment to passenger and client safety and satisfaction.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
General Maintenance Associate
The Home Depot
2025.04 - Current
- Perform general maintenance in the warehouse, minor repairs, and order supervision.
- Support logistical operations and ensure a safe and functional environment.
- Collaborate with warehouse teams to optimize efficiency and compliance with standards.
International Security Agent / Lead / Dispatcher and Cabin Agent
Eulen Aviation
2021.11 - 2025.03
- Supervised ramp activities and luggage handling by agents.
- Inspected aircraft interiors for suspicious items.
- Monitored international baggage claim areas, passengers, and luggage.
- Checked flight information from tunnels and received items left by passengers on board.
- Ensured crew and passenger safety on U.S. domestic and international flights.
- Prepared detailed reports on property damage, theft, unauthorized persons, and unusual incidents.
- Greeted passengers professionally, maintaining a welcoming atmosphere while prioritizing safety.
- Conducted pat-down inspections to detect unauthorized materials and weapons.
- Reported suspicious activities and individuals to law enforcement.
- Coordinated security operations, communicating effectively with agents and tower operations.
- Organized daily flight lists, assigned agent positions, and monitored delays or emergencies.
- Managed special situations including medical emergencies, CBP on board, or late gate arrivals.
- Key skills: verbal and written communication, multitasking, empathy, quick decision-making, emotional control, and technological proficiency.
- Maintained aircraft cleanliness and organization, ensuring safety and hygiene standards before, during, and after flights.
General Warehouse Worker and Sales Associate
MR Offers LLC
2019.09 - 2021.10
- Operated machinery safely and managed inventory.
- Assisted in product preparation, packaging, and transport.
- Provided customer service and sales support, ensuring client satisfaction.
Education
Law Degree (up to 3rd year) - undefined
Manuel A. Domenech
Guantánamo, CubaTechnical High School - Electronics
Diomedes Córdova Arredondo
Guantánamo, CubaLanguage School (Level 4) - undefined
José Martí
Guantánamo, CubaSkills
Microsoft Word
Excel
AirPortal
Saver
NetTracer
WorldTracer
Windows XP
Certification
Airport Security and Dispatch Operations (Eulen Aviation)
Languages
Spanish: Native
English: Intermediate (working proficiency)
Portuguese: Level 1
Timeline
General Maintenance Associate
The Home Depot
2025.04 - Current
International Security Agent / Lead / Dispatcher and Cabin Agent
Eulen Aviation
2021.11 - 2025.03
General Warehouse Worker and Sales Associate
MR Offers LLC
2019.09 - 2021.10
Law Degree (up to 3rd year) - undefined
Manuel A. Domenech
Technical High School - Electronics
Diomedes Córdova Arredondo
Language School (Level 4) - undefined
José Martí
Key Competencies
- Passenger and crew safety and security
- Operations supervision and coordination
- Customer service and personalized assistance
- Conflict resolution and emergency handling
- Aircraft cleaning and maintenance
- Multitasking, quick decision-making, and emotional control
- Cultural sensitivity and empathy