Rony Tchatchoua
Portland
Summary
Dynamic professional with a proven track record at Columbia Sportswear, excelling in client relationship management and financial processes. Adept in SAP and Excel, I leverage strong problem-solving skills to enhance operational efficiency.
Overview
13
13
years of professional experience
Work History
Private skills development training
Personal Basketball Coach
03.2021 - Current
- Perform skills assessment
- Develop personal training plan
- Teach fundamentals of basketball
- Help build character on and off the court
Account Service Representative
Columbia Sportswear
04.2019 - Current
- Forecasting product availability for upcoming seasons
- Handling financial processes such as billing and reconciliation, supporting budget and forecast activities, and also contributing to overall process improvements and client satisfaction.
- Build strong relationships with key clients and maintain high client satisfaction.
- Track and report on key operational and financial metrics.
- Experience working Cross functionally within the supply chain of a global organization
- Responsible for reporting the availability of materials to customers by requested delivery date
- Execute and manage commitments through creation of purchase receipts, tracking shipments
- Responsible for the management of credit release to customers’ accounts
- Creation of a comprehensive report describing product availability and orders status
Bilingual Customer Service Agent
Customer Care
06.2017 - 04.2019
- Bilingual Agent on Fraud Stretch assignment
- Audited three international brands simultaneously for fraudulent patterns
- Manually reviewed orders flagged for accept/or reject decisioning
Revenue Assurance Specialist
Vesta Corporation
08.2013 - 06.2017
- Audit charges and implement corrective measures to prevent errors and fraud on payment devices
- Prevent fraudulent activities for third party companies
- Coordinate bill disputes and charge backs in accordance with corporate policies
- Decreased fraud by 10% in companies with high e-commerce rates in 2016
- Assist with placement of payments, refunds and cancelations
- Participate in conference calls with financial institutions for verification purposes
Youth Basketball Coach
Beaverton Hoop YMCA
08.2013 - 06.2017
- Provide children and teens with the necessary skills and tools to develop as basketball players and teammates
- Instill responsibility by holding players accountable to assigned tasks
- Develop players to be disciplined and respectful of others
Retail Sales Associate (seasonal position)
Tempe Marketplace
05.2013 - 06.2013
- Customer Service, Stocking and Cashier
- Created ideal retail experience for customers
- Provided a fun and safe shopping environment
Retail Sales Associate (Seasonal position)
Salt River Fields, Arizona Diamondbacks Store
01.2013 - 03.2013
- Customer service, stocking, and cashier
- Installed display on the Deck (visual merchandising)
- Assisted customers with product inquiries, driving sales through personalized recommendations.
- Promoted sales, special offers, and loyalty programs to increase sales and customer engagement.
- Processed payment while operating the point-of-sale to complete cash, credit, and debit payments.
- Inventory management
Education
Bachelor of Science - Sociology
Grand Canyon University
Phoenix, AZ01.2012
Skills
- Written and verbal communication
- SAP and Excel proficiency
- Data visualization with Tableau
- EDI and Power BI experience
- Illustrator expertise
- Strong problem solving, critical thinking, and proactiveness
Languages
French
Professional
Timeline
Private skills development training
Personal Basketball Coach
03.2021 - Current
Account Service Representative
Columbia Sportswear
04.2019 - Current
Bilingual Customer Service Agent
Customer Care
06.2017 - 04.2019
Revenue Assurance Specialist
Vesta Corporation
08.2013 - 06.2017
Youth Basketball Coach
Beaverton Hoop YMCA
08.2013 - 06.2017
Retail Sales Associate (seasonal position)
Tempe Marketplace
05.2013 - 06.2013
Retail Sales Associate (Seasonal position)
Salt River Fields, Arizona Diamondbacks Store
01.2013 - 03.2013
Bachelor of Science - Sociology
Grand Canyon University