Rony Thi
Seattle
Summary
Attentive and reliable, with experience in customer service, technical troubleshooting, and accuracy-focused quality control, from remembering a regular customer's preferences to patiently walking a coworker through a stuck spreadsheet. Proactive and flexible in fast-paced environments with frequent interruptions, with strong communication across diverse audiences. Brings a genuine commitment to community, built through a weekly library habit with two kids I babysit, and looks forward to extending that same attentiveness to KCLS patrons and staff.
Overview
10
10
years of professional experience
Work History
Caregiver
Family
Kent, WA
04.2025 - Current
- Independently planned meals and activities with limited resources and support, adapting flexibly to meet changing needs day to day
- Took the children to the library weekly to select books, fostering a reading habit
- Managed two children's differing needs and communication styles simultaneously, building trust through consistent, dependable care
Bookkeeping Intern
Marico Consulting LLC
Baltimore, MD
10.2024 - 04.2025
- Reconciled accounts and flagged discrepancies with close attention to detail and accuracy, frequently investigating irregularities in a business without established workflows
- Identified gaps in existing processes and proactively proposed streamlined workflows, which the owner appreciated and adopted
- Brought structure and consistency to bookkeeping tasks requiring independent judgment
Stocker and Cashier
PCC Community Markets
Seattle, WA
10.2022 - 03.2025
- Processed transactions accurately and efficiently, staying calm and focused during high-volume, fast-paced shifts
- Learned individual customers' preferences over time and applied them consistently, modeling a customer-first mindset
- Sorted and organized stock for accessibility and ease of navigation for shoppers
Project Coordinator
Soundearth Strategies
Seattle, WA
04.2016 - 11.2020
- Reviewed technical reports for accuracy in both data and content, and consistency with in-house formatting standards, working within tight time parameters
- Provided hands-on troubleshooting support to a colleague in Word and Excel, communicating patiently and clearly to resolve recurring computer issues
- Coordinated document workflows across team members, maintaining cooperative working relationships to meet deadlines
- Covered front desk and reception duties as needed, responsively handling calls, visitors, and frequent interruptions
Education
Bachelor of Science - Forestry/Environmental Science
University of Washington
Seattle, WASkills
- Microsoft Word, Excel, Powerpoint, Outlook
- Basic computer troubleshooting
- In-person and phone customer service
- Building rapport with customers
- Clear communication with diverse audiences
- Patient, step-by-step tech support
- Cooperative teamwork across roles and departments
- Flexible in fast-paced, interruption-heavy environments
- Proactive problem-solving with limited resources or unclear processes
Timeline
Caregiver
Family
04.2025 - Current
Bookkeeping Intern
Marico Consulting LLC
10.2024 - 04.2025
Stocker and Cashier
PCC Community Markets
10.2022 - 03.2025
Project Coordinator
Soundearth Strategies
04.2016 - 11.2020
Bachelor of Science - Forestry/Environmental Science
University of Washington