Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rony Zelaya Hernandez

Miami,FL

Summary

Dynamic hospitality professional with extensive experience in hospitality, excelling in customer service, and upselling techniques. Proven ability to enhance guest satisfaction through attention to detail and effective complaint resolution. Skilled in POS system operations and fostering teamwork, consistently driving revenue growth and creating memorable dining experiences.

Overview

8
8
years of professional experience

Work History

Reservation Agent

Palace Resorts
Miami, Florida
06.2025 - Current
  • Offered personalized recommendations based on guest preferences.
  • Provided customers with information on hotel services, amenities, and packages.
  • Scheduled reservation requests and maintained accurate records of bookings.
  • Processed customer payments for reservations over the phone.
  • Verified customer information including contact details and payment method.
  • Ensured all reservations were properly documented in the system.

Server

Mayfair Hotel
Coconut Grove, FL
12.2024 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Stayed informed about daily specials, new menu items, promotions.
  • Checked food before serving it to customers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Informed customers of daily specials and signature menu items.
  • Presented menus and answered questions regarding items.

Banquet Bartender

Banquet Expert Services
Miami, FL
08.2021 - Current
  • Met customer, business operations and server needs with minimal errors or delays.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Set up banquet bars, stocked all supplies and put together table arrangements for each event.
  • Restocked beer and liquor regularly and after special events.
  • Monitored patron alcohol consumption to encourage safety.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Prepared specialty drinks to support servers.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Prepared mixed drinks by applying advanced mixology knowledge.
  • Poured wine, beer and cocktails for patrons.
  • Dressed and reset tables to assist servers.
  • Created signature beverages to increase revenue and patron loyalty.
  • Increased average ticket amounts by upselling customers from shelf to premium brands.

Bartender

Self-employeed
Miami, FL
05.2021 - Current
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Poured wine, beer and cocktails for patrons.

Bartender

Yotel
Miami, FL
03.2023 - 07.2025
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Resolved customer complaints in a professional manner.
  • Greeted customers and provided excellent customer service.
  • Provided drink suggestions to customers based on their preferences.
  • Assisted in setting up the bar for service shift.
  • Performed opening and closing duties including restocking supplies.
  • Developed good working relationships with fellow employees through effective communication.

Server Assistant

Komodo
Miami, FL
07.2022 - 04.2023
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained adequate levels of linens, trays and silverware items for customers and performed washing and sanitation.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Complied with health and safety rules, regulations and procedures to maintain safe environment.
  • Carried food orders to specific restaurant tables and served guests.
  • Set up tables and chairs for parties and large groups.
  • Set up food and beverage trays and carts in anticipation of incoming orders.
  • Retrieved and transported dirty tableware to dishwashing area.
  • Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
  • Cleared dishes after courses for prompt table maintenance.
  • Provided exceptional service to high volume of daily customers.

Server Shift Leader

Dimitrios Meditteranian Cousine
Miami, FL
05.2021 - 10.2022
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Managed tables throughout dining room to execute service at highest level.
  • Directed and assisted in general dining room cleaning and sanitation.
  • Cleared dishes from tables during and after meal service to maintain clean dining area.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Calculated charges, issued table checks and collected payments from customers.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Managed opening and closing duties to facilitate restaurant operations.
  • Worked with management to coordinate special functions and events.

Bar Waiter

Carnival Cruise Lines
Miami, FL
02.2017 - 03.2020
  • Recommended and served alcoholic beverages to patrons during high-volume shifts.
  • Maintained tidiness and organization throughout bar area.
  • Checked identification prior to serving.
  • Honed bartending skills by assisting bartender with high-volume shifts.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Upsold latest products and drinks, resulting in increase in daily sales.
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Suggested cocktail choices based on customer preference, daily specials and inventory availability.

Education

Tourism Management

Unan-Leon
Nicaragua
12.2013

Skills

  • Attention to Detail
  • Teamwork and Collaboration
  • Point of Sale (POS) System Operations
  • Willing to Learn
  • Responsible and Trustworthy
  • Complaint Resolution
  • Customer Service
  • Positive and Friendly Attitude
  • Service-Oriented
  • Hospitality service expertise
  • Suggestive selling
  • Upselling techniques
  • High volume dining
  • Exceptional customer service

Timeline

Reservation Agent

Palace Resorts
06.2025 - Current

Server

Mayfair Hotel
12.2024 - Current

Bartender

Yotel
03.2023 - 07.2025

Server Assistant

Komodo
07.2022 - 04.2023

Banquet Bartender

Banquet Expert Services
08.2021 - Current

Bartender

Self-employeed
05.2021 - Current

Server Shift Leader

Dimitrios Meditteranian Cousine
05.2021 - 10.2022

Bar Waiter

Carnival Cruise Lines
02.2017 - 03.2020

Tourism Management

Unan-Leon

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