Summary
Overview
Work History
Education
Skills
Certification
Proficiency
Accomplishments
References
Timeline
Generic

Ronya Hardwick

Orlando,FL

Summary

Experienced scheduler and coordinator, adept at synthesizing complex data into impactful performance reports. Proven expertise in project management and stakeholder engagement, driving program improvements through effective collaboration and communication strategies. Recognized for delivering high-quality results while managing multiple priorities in fast-paced environments.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Reporting and Communication Coordinator

Three Star Government Solutions, LLC
Remote
07.2023 - Current
  • Company Overview: Providing comprehensive administrative, analytical, training, and technical assistance services to federal agencies across various health and social service domains.
  • Developed and submitted comprehensive monthly and annual performance reports for the Substance Abuse and Mental Health Services Administration (SAMHSA) Contract, synthesizing data from multiple sources to clearly communicate progress, outcomes, and impact across federal contracts.
  • Coordinated closely with subcontractors and task leads across all project areas to gather data, ensure alignment with program goals, and maintain compliance with reporting requirements.
  • Designed and implemented evaluation tools, reviewed stakeholder feedback, and compiled detailed monthly and quarterly performance metrics to inform program improvements.
  • Served as the primary point of contact for all SAMHSA Tribal Training and Technical Assistance (TTA) requests, leading intake calls via Zoom, and ensuring timely, organized responses and follow-ups.
  • Maintained detailed, real-time records in Smartsheet, ensuring accuracy and visibility of all TTA requests, events, and deliverables for internal teams, and stakeholders.
  • Demonstrated strong skills in project coordination, cross-functional collaboration, and data-driven reporting in a fast-paced, federally funded program environment.
  • Prepared agendas for meetings, and meeting notes.
  • Developed communication strategies for internal and external stakeholders.
  • Coordinated events and meetings to promote organizational initiatives and goals.
  • Managed multiple projects and tasks simultaneously while managing client expectations.
  • Ensured compliance with all relevant regulatory requirements relating to communications activities.

Recruiter

PeopleScout
Remote
06.2022 - 07.2023
  • Company Overview: Talent Solutions Provider and Recruitment Process Outsourcing (RPO).
  • High-volume recruiter managing 80+ requisitions monthly. Consistently met service-level agreements (SLAs) of 15 to 20 offers per week.
  • Manage daily information, candidate data tracking, identify areas of improvement, and provide client support.
  • Utilizing chat, email, video, and phone communications.
  • Implement staffing and recruiting processes, passive sourcing strategies, and solutions.
  • Source, recruit, screen, interview, and assess high volumes of candidates for exempt and non-exempt roles.
  • Maintain accurate candidate records, and ensure the Applicant Tracking System (ATS) is accurate.
  • Possess excellent judgment to prioritize work, handle multiple projects, and meet objectives.
  • Developed recruitment strategies to attract diverse talent for various positions.
  • Collaborated with hiring managers to understand specific role requirements.
  • Screened resumes and conducted interviews to assess candidate qualifications.
  • Utilized applicant tracking systems to manage candidate pipelines effectively.
  • Coordinated onboarding processes for new hires, ensuring smooth transitions.
  • Explained job duties, compensation and benefits to potential candidates.

Certified Senior Crime Intelligence Analyst II

Florida Department of Law Enforcement
Hybrid/Remote, FL
08.2013 - 05.2022
  • Company Overview: State agency responsible for promoting public service and safety.
  • Overseeing the background and pre-employment screening process, from the initial recruiting stage to onboarding.
  • Tracking and monitoring confidential candidate information.
  • Working as a liaison between hiring managers, candidates, law enforcement (local, state, and federal), and the public.
  • Subject matter expert in law enforcement processes.
  • Data tracking and identifying potential areas for improvement for the agency.
  • Managed organized crime and domestic security cases and performed crime analysis.
  • Administrator over the Southeast Florida Fusion Center.
  • Coordinate and participate in meetings, conferences, and travel arrangements.
  • Managed offender registration and apprehension data systems.
  • Managing daily information and writing over 1,000 reports.
  • Analyzing, interpreting, and summarizing data reports and records.
  • Ability to collaborate effectively with others.
  • Managing a large workload in a timely manner.
  • Testifying in court, as well as in phone depositions on behalf of the agency, on information developed during investigations, and working on new and old law enforcement cases.
  • Instructing classes and training new hires.
  • State agency recruiting.
  • Analyzed intelligence reports to identify emerging threats and trends.
  • Collaborated with law enforcement agencies to gather critical information.
  • Facilitated training sessions for staff on intelligence analysis techniques.
  • Managed case files and maintained accurate documentation of intelligence activities.
  • Utilized specialized software programs to collect, store, analyze and present large amounts of information in an organized format.

Employment Security Rep 1

Department of Economic Opportunity
Fort Lauderdale, FL
04.2013 - 08.2013
  • Company Overview: Workforce development and support.
  • Communicated with each claimant via chat, email and phone to process claims.
  • Responded to over 100 claimant inquiries daily, and aided agents in their efforts to assist claimants in maintaining claims, including benefit payment requests, fact-finding, and identifying falsely reported information to prevent claim overpayments.
  • Gathered claimant and employer information, reviewed documentation, and assessed claims.
  • Provided knowledge and application of Florida Reemployment Assistance Program rules, in addition to state and federal laws.
  • Investigated claimant concerns regarding the re-employment assistance process, and composed investigative reports containing the facts of the case.
  • Performed troubleshooting issues that impacted the claimant's ability to access claim information housed in the Re-employment Assistance System (RAS).
  • Prepared Excel spreadsheets and graphs to track departmental work performance.
  • Adhered to regulations, processes, and operating procedures.
  • Completed help desk tickets and service requests.
  • Provided support during emergency situations by coordinating response efforts.
  • Provided technical support in the development of secure applications, networks and systems.
  • Responded promptly to customer inquiries regarding security issues or concerns.
  • Analyzed log files from multiple sources for evidence of malicious activity or policy violations.
  • Addressed problems quickly and reported clear information while working under minimal supervision.

Sales Operations & Support Representative

Cox Communications
Oklahoma City, OK
02.2011 - 02.2013
  • Company Overview: Leading provider in digital cable and telecommunications services.
  • Assist 100+ customers per day with questions about their bills, services, and products.
  • Receiving incoming chats, emails, and calls from customers about products and services, as well as making outbound calls in a call center environment.
  • Provided operational and support services to customers and employees.
  • Troubleshooting and completing help desk tickets.
  • Meeting and exceeding all sales goals each month.
  • Scheduling client service appointments, and training new hires.
  • Account processing and data analysis.
  • Perform billing, research, and customer service-related activities supporting the company's business operations.
  • Inventory management and work order accuracy.

News Writer/ Assignment Editor

News Channel 4 (KFOR)
Oklahoma City, OK
06.2009 - 02.2011
  • Company Overview: NBC-affiliated television station.
  • Authored and organized scripts for each daily and nightly newscast.
  • Monitored scanners for breaking news.
  • Investigating news stories.
  • Training new hires and interns.
  • Interviewing and scheduling appointments for news interviews.
  • Effectively communicating with viewers via chat, phone, email, and in person.
  • Dispatch crews to breaking news locations.
  • Scheduling appointments for the live studio audience members.
  • Ability to work in a fast-paced environment.
  • Assisting with the updates of social media outlets.

Home Décor’ Associate & Paint Specialist

Lowe’s Home Improvement
Edmond, OK
05.2006 - 02.2011
  • Company Overview: Leading home improvement retailer.
  • Selling and placing custom orders for specialty-made blinds and window fixtures.
  • Assisting customers with billing and invoicing in person and via phone.
  • Selling interior and exterior paint.
  • Mixing custom-order wall paint.
  • Providing excellent customer service.
  • Coordinating and scheduling special orders to be home delivered.
  • Answering phones and sending faxes.
  • Cutting stock blinds at the request of customers.
  • Training all new hires.
  • Checking customers out at the registers.
  • Assisting with offloading trucks and restocking the shelves.
  • Completing the inventory management process.

Education

Bachelor of Arts - Mass Communication - Broadcasting

University of Central Oklahoma
Edmond, Oklahoma

Skills

  • Business correspondence
  • Collaboration tools (Teams, Zoom)
  • Communication skills
  • Cross-functional collaboration
  • Customer service excellence
  • Detail management and quality assurance
  • Microsoft Office Suite proficiency
  • Organizational planning
  • Problem solving and analysis
  • Project management
  • Quality assurance
  • Relationship building
  • Scheduling and coordination
  • SharePoint and Smartsheet expertise
  • Stakeholder engagement
  • Team leadership
  • Time management
  • Workday familiarity
  • Writing proficiency

Certification

  • Certified Crime Intelligence Analyst
  • Florida General Instructor
  • Basic Public Information Officer
  • Diversity, Equity & Inclusion in the Workplace Certification

Proficiency

  • Microsoft Office Suite
  • Teams
  • Zoom
  • SharePoint
  • Smartsheet
  • Indeed for employers
  • Contract Negotiation
  • Workday
  • Affinix
  • Analytics
  • Investigative Reporting
  • Analytical Systems (various)

Accomplishments

  • Boris Kosbruk and Frieda Irene Kosbruk Employee Excellence Award
  • Employee Call Quality Assuarance Award

References

References available upon request.

Timeline

Reporting and Communication Coordinator

Three Star Government Solutions, LLC
07.2023 - Current

Recruiter

PeopleScout
06.2022 - 07.2023

Certified Senior Crime Intelligence Analyst II

Florida Department of Law Enforcement
08.2013 - 05.2022

Employment Security Rep 1

Department of Economic Opportunity
04.2013 - 08.2013

Sales Operations & Support Representative

Cox Communications
02.2011 - 02.2013

News Writer/ Assignment Editor

News Channel 4 (KFOR)
06.2009 - 02.2011

Home Décor’ Associate & Paint Specialist

Lowe’s Home Improvement
05.2006 - 02.2011

Bachelor of Arts - Mass Communication - Broadcasting

University of Central Oklahoma

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