Ronyelis Fermín
New York ,NY
Summary
Dynamic and customer-focused professional with experience excelling in client communication and appointment management. Proven ability to resolve inquiries effectively while maintaining a friendly demeanor. Skilled in handling incoming calls and directing them appropriately, ensuring a seamless experience for clients and visitors alike.
Overview
4
4
years of professional experience
Work History
Recepcionista Atención al Cliente
Clínica Hoboken NJ
04.2025 - 08.2025
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Answered central telephone system and directed calls accordingly.
Recepcionista General
Beauty Spa Inc
05.2021 - 07.2021
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
IUTIRLA
Venezuela 07.2017
Skills
- Friendly and professional interaction with clients and visitors
- Ability to resolve inquiries and handle complaints
- Clear and effective communication
Customer Service
- Handling incoming and outgoing calls
- Taking accurate messages
- Directing calls to the appropriate department
📞 Communication and Call Handling
Timeline
Recepcionista Atención al Cliente
Clínica Hoboken NJ
04.2025 - 08.2025
Recepcionista General
Beauty Spa Inc
05.2021 - 07.2021
High School Diploma -
IUTIRLA