Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Ronyia Ayesh

Fort Myers,FL

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

18
18
years of professional experience

Work History

Assistant Manager

StorQuest
01.2023 - Current
  • Led operational initiatives to enhance customer satisfaction and retention strategies.
  • Mentored team members on best practices for facility management and safety protocols.
  • Streamlined inventory management processes, improving accuracy in stock levels and tracking systems.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Property Manager

Public Storage
01.2018 - 01.2023
  • Managed daily operations of multiple storage facilities, ensuring optimal functionality and customer satisfaction.
  • Trained and mentored junior staff on operational procedures and customer service excellence.
  • Conducted regular property inspections to uphold safety standards and compliance with regulatory requirements.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.

Manager

Smoothie King
01.2008 - 01.2017
  • Oversaw daily operations to ensure smooth workflow and high service standards.
  • Trained and mentored staff on customer service techniques and product knowledge.
  • Established performance metrics to evaluate team productivity and drive accountability.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Education

Master of Science - Human Resources Management

Southern New Hampshire University
Manchester
06-2024

Bachelor of Arts - Professional Communications, focusing on Advertising and Public Relations

Alverno College
Milwaukee, WI
06.2004

Skills

  • Excel proficiency
  • Skilled in creating impactful PowerPoint presentations
  • Skilled in developing documents using Microsoft Word
  • Team leadership
  • Problem-solving
  • Time management
  • Customer relations
  • Staff training and development
  • Workload management
  • Conflict resolution
  • Customer rapport
  • Recruiting and interviewing
  • Sales growth
  • Policy enforcement

Awards

2000-2004 Scholarship in the amount of $14,000 over four years, received from Milwaukee Metropolitan Association of Commerce, Attended two meetings each year regarding responsibility of our professional, 2021 Public Storage Circle of Excellence award, 2023 Public Storage Elite Circle of Excellence award

Timeline

Assistant Manager

StorQuest
01.2023 - Current

Property Manager

Public Storage
01.2018 - 01.2023

Manager

Smoothie King
01.2008 - 01.2017

Master of Science - Human Resources Management

Southern New Hampshire University

Bachelor of Arts - Professional Communications, focusing on Advertising and Public Relations

Alverno College

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