Ronysia Whigham

I have six years of expertise in the customer care Industry. Successful in call center environments and excel in managing a steady volume of inbound and outbound calls and transferring them to the right department or individual, all while maintaining a calm, professional, and positive demeanor even in high-pressure scenarios. An empathetic and passionate customer service team member with proven skill in providing accurate information regarding company services, products, and policies. Capable of precisely documenting call details, creating reports, and scheduling service accordingly while navigating multiple systems.