Ronzane Miller
Phoenix,AZ
Summary
Dynamic customer service professional with extensive experience managing high-volume accounts and resolving complex inquiries. Demonstrated success in enhancing customer retention through effective communication and timely first-call resolutions, ensuring satisfaction and loyalty.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Commercial customer Service Specialist
Waste Managment
Phoenix, USA
10.2021 - Current
- Managed high-volume portfolio of commercial accounts, resolving billing and service inquiries to ensure customer satisfaction
- Handled escalated calls requiring higher-level decision-making and de-escalation skills to resolve complex customer issues
- Delivered first-call resolution by analyzing account history and service agreements to improve customer experience
- Facilitated communication between dispatch, drivers, and operations to improve service timeliness.
City Bus Operator
First Transit
Phoenix, USA
01.2020 - 10.2021
- Arrived at each stop on time, maintained orderliness among passengers, provided first aid during emergencies, and communicated instructions clearly, ensuring safety and a positive experience.
- Cared for passengers sincerely and patiently, ensuring comfort and satisfaction during travel.
- Executed management and dispatch instructions, enabling efficient operations and timely service.
- Inspected bus before driving to ensure safety and readiness.
Customer Service Representative
Guidewell Connect
Tempe, USA
09.2019 - 01.2020
- Resolved customer disputes by providing essential information and addressing a high volume of calls, enhancing customer satisfaction.
- Resolved customer complaints through effective listening and problem-solving techniques, leading to improved client retention.
- Assisted customers with inquiries regarding health insurance services and products.
- Educated clients on health benefits, eligibility, and claims processes.
- Managed incoming calls and inquiries from prospective clients, ensuring timely and accurate responses to their needs.
Delivery Driver
Amazon logicstics
Phoenix, USA
04.2019 - 09.2019
- Delivered packages efficiently across assigned routes daily.
- Inspected and fueled delivery vans, loaded packages, and delivered to residents across Phoenix area, ensuring timely service.
- Maintained accurate delivery and vehicle inspection records, supporting operational efficiency.
- Communicated with dispatch to confirm and update delivery schedules, enhancing coordination.
Data Entry Specialist
Empereon Constar
Phoenix, USA
02.2019 - 04.2019
- Gathered and input data into computer systems for major banking companies, ensuring accuracy of customer and account information.
- Entered data into company database using efficient data entry techniques.
- Transferred information from paper records to computer system, reviewing data for errors to enhance reliability.
- Verified accuracy of information through detailed review processes.
- Organized files for easy access to important documents, facilitating efficient retrieval.
CSR - Customer Service Representative
convergys
Phoenix, USA
09.2016 - 02.2019
- Resolved customer issues related to products or services, ensuring satisfaction and retention.
- Managed customer interactions through inbound and outbound calls and online platforms, ensuring timely resolution of inquiries.
- Conducted training sessions to enhance team knowledge on product features and company policies, improving overall service quality.
Education
Associate of Science - Diagnostic Sonography
Maricopa Community Colleges, Gateway Community College
Phoenix, AZ07-2026
High school diploma -
San Andreas High School
Highland, CASkills
- High-Volume Call Handling
- Customer Issue Resolution
- Complaint management
- Escalation Management
- Customer Retention Support
- Service Request Processing
- Order entry systems
- CRM Software Navigation
- Account Management
- Microsoft Office
- Service decision-making
- Professional Communication
Certification
Class B CDL, 01/01/20, 01/01/25
Languages
English
Timeline
Commercial customer Service Specialist
Waste Managment
10.2021 - Current
City Bus Operator
First Transit
01.2020 - 10.2021
Customer Service Representative
Guidewell Connect
09.2019 - 01.2020
Delivery Driver
Amazon logicstics
04.2019 - 09.2019
Data Entry Specialist
Empereon Constar
02.2019 - 04.2019
CSR - Customer Service Representative
convergys
09.2016 - 02.2019
Associate of Science - Diagnostic Sonography
Maricopa Community Colleges, Gateway Community College
High school diploma -
San Andreas High School