Ronzie Butler
Reading,PA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.
Overview
10
10
years of professional experience
Work History
Health Ambassador Representative
Global Millennium International NGO
Philadelphia, PA
05.2014 - 02.2020
- Developed and implemented health promotion campaigns to raise awareness of healthy living.
- Provided guidance on nutrition, physical activity, and lifestyle changes to promote better health outcomes.
- Organized community events to educate the public about health issues.
- Collaborated with healthcare professionals and organizations to develop strategies for improving public health.
- Created educational materials such as brochures, flyers, and fact sheets related to health topics.
- Participated in outreach activities such as presentations at schools or other venues to increase knowledge of healthy practices.
- Partnered with internal departments to ensure that all organizational goals are met regarding health promotion efforts.
- Coordinated volunteer recruitment efforts for community-based projects related to public health initiatives.
- Developed relationships with local stakeholders including government agencies and non-profit organizations dedicated towards promoting healthier lifestyles.
- Provided customer service by answering product and service related questions.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
Program Director /Senior Case Manager
North Philadelphia Head Start
Philadelphia, PA
02.2012 - 06.2014
- Conducted needs assessments and developed program objectives.
- Created and implemented new policies and procedures for the program.
- Reviewed existing programs and identified areas of improvement or expansion.
- Directed staff training on technical aspects of programming activities.
- Monitored performance metrics to evaluate effectiveness of programs.
- Developed strategies to increase public awareness of the organization's services.
- Ensured compliance with organizational standards and applicable laws and regulations.
- Maintained communication with clients throughout their involvement in the program.
- Supported marketing efforts by providing content for promotional materials.
- Implemented quality assurance protocols to ensure high-quality service delivery.
- Facilitated staff meetings and educational work sessions to strengthen staff competencies.
- Oversaw administrative support staff to facilitate day-to-day program activities.
- Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.
- Initiated and set goals for programs according to strategic objectives of organization.
- Spearheaded program planning and staff development to promote growth.
- Fostered community connections and networks, driving collaborations with local organizations and businesses.
- Created and implemented new programming ideas to keep station relevant and growing.
- Interviewed persons of interest and special guests for broadcast segments.
- Developed and implemented case management plans for individuals with complex needs.
- Conducted assessments to determine individual service requirements and care needs.
- Coordinated services between multiple agencies, providers, and stakeholders to ensure optimal outcomes.
- Provided crisis intervention services in emergency situations.
- Provided ongoing support to clients through regular home visits or telephone contact.
- Developed strategies to address gaps in services and provide additional resources for clients as needed.
- Constructed case notes and comprehensive reports for data entry into [Software] portal.
- Performed audits of objectives and case progression for case management team.
- Supervised program and project managers to provide feedback and resolve complex problems.
- Collaborated with external partners to leverage resources for the program's success.
Nursing Staff Coordinator
Unlimited Care LLC Agency
Boston, MA
03.2010 - 06.2014
- Developed and implemented nursing staff scheduling to ensure adequate staffing levels at all times.
- Coordinated with Human Resources to recruit, hire, and onboard new nursing staff members.
- Created and maintained employee records, ensuring accuracy and compliance with applicable laws.
- Provided on-site support to nurses during shift changes, assisting with admissions paperwork and other tasks as needed.
- Resolved conflicts between nursing staff members in a professional manner while maintaining an atmosphere of respect.
- Facilitated team meetings for nursing staff to discuss policy updates, workflow improvements.
- Trained new nurses on facility policies, procedures, equipment useage.
- Engaged in regular communication with administrative personnel regarding the status of the nursing department.
- Responded quickly and efficiently to inquiries from patients or their families about their care.
- Implemented process improvement initiatives designed to enhance overall quality of service provided by the department.
- Directed staffing resources to facilitate rotational deployments.
- Managed and monitored onboarding process for nursing staff, encompassing new employee orientation and scheduling.
- Monitored nursing schedules to verify hours and prevent unauthorized overtime.
- Coordinated and scheduled clinical, dietary and facility staff to achieve optimal shift coverage.
- Reorganized schedules quickly to coordinate responses to emergencies, shortages and other immediate staffing needs.
- Communicated with nursing management to identify and adapt to changing staffing needs.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
- Conducted performance reviews for nursing staff, providing feedback and guidance on areas of improvement.
- Analyzed patient census data to determine appropriate staffing needs and adjusted schedules accordingly.
Operations Executive
Butler Logistics LLC.
Philadelphia, PA
02.2020 - Present
- Developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction.
- Analyzed business processes to identify areas for improvement and develop solutions to address them.
- Created reports on performance metrics such as inventory levels, production output, customer service ratings.
- Established policies and procedures for day-to-day operations that comply with company standards and regulations.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Performed root cause analysis on issues impacting operational performance and took corrective action accordingly.
- Negotiated contracts with vendors and suppliers in order to secure favorable terms and pricing agreements.
Education
Cosmetologist -
Empire Beauty School - Boston
Boston, MA07-2010
BBA -
Pennsylvania State University
University Park, PA12-1993
High School Diploma -
Simon Gratzs High
Philadelphia, PA06-1989
Skills
- Stress management techniques
- Health Promotion
- Materials Preparation
- Research abilities
Timeline
Operations Executive
Butler Logistics LLC.
02.2020 - Present
Health Ambassador Representative
Global Millennium International NGO
05.2014 - 02.2020
Program Director /Senior Case Manager
North Philadelphia Head Start
02.2012 - 06.2014
Nursing Staff Coordinator
Unlimited Care LLC Agency
03.2010 - 06.2014
Cosmetologist -
Empire Beauty School - Boston
BBA -
Pennsylvania State University
High School Diploma -
Simon Gratzs High
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