Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rood Lebrun

Brooklyn,New York

Summary

Dynamic and results-oriented professional with extensive experience in Utility management and Law enforcement. Excelled in enhancing pipeline safety, leading teams, and implementing effective safety protocols. Able to equip employees to independently handle daily functions and meet customer needs.


Overview

18
18
years of professional experience
1
1
Certification

Work History

Utility Inspector

Reconn Utilities
04.2024 - Current
  • Enhanced pipeline safety by conducting thorough inspections and identifying potential hazards.
  • Ensure all work is done in strict safety compliance in protection of all Con Ed assets
  • Developed positive working relationships with contractors, facilitating open communication channels for improved project outcomes.
  • Reviewed drawings and assessed construction against plans.
  • Respond to company-wide events, such as storm emergencies, heat alerts, etc
  • Prevent contractor damages
  • Wear PPE as required
  • Capable of managing multiple assignments
  • Experience in office management, utilization of spreadsheets and databases to track and monitor work queues

Armed Security Officer

Allied Universal Security Services
11.2023 - 04.2024
  • Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
  • Prepared appropriate reports when a security incident occurred
  • Coordinate with law enforcement about criminal activity
  • Carry firearms to protect facility occupants as needed
  • Deescalate situations using verbal communication as often as possible.

Correctional Officer

New York State Department Of Corrections
11.2021 - 04.2024
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Leading Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
  • Break up physical confrontations and protect inmates and fellow officers from harm
  • Coordinated with other law enforcement personnel to exchange information.

Utilities Project Supervisor

Reconn Utilities
08.2020 - 11.2021
  • Lead, supervise and motivate a culturally diverse workforce through coaching, counseling, and team building to accomplish effectively and efficiently assigned and emergency job tasks
  • Plan, assign, and direct the workflow of the field technicians and clerical staff while evaluating their performance.
  • Partnered with project team members to identify and quickly address problems.
  • Improved team collaboration with regular meetings, clear communication, and shared goals.
  • Trained employees in safety procedures and protocols as directed by company regulations.
  • Prepared all supplies and equipment needed for daily transport to job site.
  • Supervised work of 200 team members, offering constructive feedback regarding work performance.
  • Accurately record and report all field operations to management
  • Assigns work to Field technicians as necessary
  • Safely handled industry-specific equipment such as FR'2s, LMP, Rovers
  • Communicate effectively, verbally and in writing, with client contacts, back-office operations, and our employees daily
  • Ensure the safety, reliability, security and integrity of Con Edison gas and our gas customer's premises, consistent with Company goals, objectives, and policies, in full compliance with existing and future governmental codes and regulations


Peace Officer

Taxi And Limousine Commission Police
10.2017 - 08.2020


  • Maintained detailed records of incidents, arrests, and investigations for accurate reporting purposes.
  • Utilized negotiation skills in conflict resolution scenarios to de-escalate potentially dangerous situations effectively.
  • Assisted in the training of new recruits, sharing knowledge and expertise on law enforcement procedures.
  • Patrol designated areas in all 5 boroughs
  • Conduct Joint operations with NYPD
  • Patrol in assigned Police mark or un-marked police vehicles
  • Issue summonses for non-conformance or non-compliance with rules, regulations and related laws, codes, etc
  • Appear and testify at criminal, civil and administrative proceedings Court
  • Prepare and submit reports on enforcement activities.

Lead Service Line Technician

Precision Pipeline Solutions LLC
06.2019 - 03.2020
  • Adjusted equipment and troubleshot issues.
  • Streamlined workflow processes by organizing tools and supplies for easy access during work shifts.
  • Performed minor repairs on equipment and administered product changeovers.
  • Conduct service line inspections
  • Travel to multiple homes and communicate with customers
  • Communicate with field supervisors on gas leaks, and corrosion levels
  • Apply technical skills to troubleshoot, resolve and report gas leak to Gas operations
  • Maintain access for Emergency areas
  • Assist in training new field employees.

Peace Officer

Department Of Homeless Services Police
09.2016 - 10.2017
  • Conducted searches and seizures according to legal guidelines, upholding suspect rights throughout the process consistently.
  • Maintained detailed records of incidents, arrests, and investigations for accurate reporting purposes.
  • Perform Police work of ordinary difficulty and responsibility relating to physical security, safety, loss prevention and maintenance of order
  • Arrest and issue summonses to law violators on premises
  • Observe investigated and apprehended violators of laws and public safety
  • Take immediate action upon discovering public hazards and illegal activity
  • Frequently support EMS services and fire departments in emergencies.

Store Manager

Sprint / Imobile
09.2014 - 09.2016
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Provided leadership and motivation to team members to increase productivity and efficiency within the store.
  • Interviewed and hired prospective employees according to team needs.
  • Solved problems and resolved conflicts for team members and customers.
  • Oversaw day-to-day store operations to foster efficient and profitable operations.

Assistant District Manager

Best Buy
02.2009 - 08.2014
  • Implemented loss prevention strategies to minimize shrinkage and protect store assets.
  • Coordinated special events within the district to drive traffic, brand awareness, and sales opportunities.
  • Increased employee satisfaction by fostering a supportive work environment focused on teamwork and open communication.
  • Demonstrated adaptability during periods of change or challenge while maintaining focus on achieving goals.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Reviewed sales and gross profit report to assess company efficiency..
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Developed detailed plans based on broad guidance and direction.

Assistant Store Manager

Circuit City Stores
11.2006 - 03.2009


  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Resolved customer complaints efficiently while maintaining excellent customer service.
  • Assisted customers with product selection, pricing, payment options and returns and exchanges.
  • Managed all customer inquiries and complaints in a professional and timely manner.
  • Built employee knowledge with training and mentoring.
  • Assisted with training staff on all internal operational functions.
  • Assisted in recruiting process, hiring and retaining top talent.
  • Coached employees on customer service and selling techniques.
  • Directed employee tasks and time management, improving customer experiences.
  • Performed regular audits of merchandise displays and stock levels.
  • Held employees accountable and corrected issues to achieve high standards.
  • Demonstrated ability to manage and motivate staff to achieve sales targets.
  • Provided performance feedback and coaching to employees.
  • Monitored employee attendance and productivity levels on a daily basis.
  • Led floor sets following plan-o-grams to update store appearance.
  • Tracked daily operational activities such as store expenses, payroll records.
  • Helped set team performance standards to reach company objectives.
  • Created work schedules to maintain top-quality customer service and lower labor costs.
  • Taught loss prevention practices and policies to minimize shrink.
  • Organized team meetings, trainings and provided feedback on performance.
  • Used proven customer engagement techniques to increase sales.

Education

High School Diploma -

Acorn Community High School
Brooklyn, NY
06.2006

Skills

Microsoft Office Suite

Asset Management

Documentation skills

Damage Prevention

Underground Utilities

Safety awareness

Inspection Reporting

Property Damage Assessment

Training and mentoring

Staff Development

Operations Management

Policy Enforcement

Certification

Northeast Gas Association Operator Qualifications (NGA)

Valid New York State Driver's License

Emergency Vehicle Operation and Control Course

First Aid and CPR certified (American Red Cross)

F.02 Fireguard (FDNY)

Basic Course for Correction Officers

Initial Course in Firearms and Deadly Physical Force Initial Other Weapons Course

MPTC Use of Force Online

Training Distracted Driving Enforcement

NYS Peace Officer Course Certification

ARCFM, FAR

Languages

French/ Creole
Native or Bilingual

Timeline

Utility Inspector

Reconn Utilities
04.2024 - Current

Armed Security Officer

Allied Universal Security Services
11.2023 - 04.2024

Correctional Officer

New York State Department Of Corrections
11.2021 - 04.2024

Utilities Project Supervisor

Reconn Utilities
08.2020 - 11.2021

Lead Service Line Technician

Precision Pipeline Solutions LLC
06.2019 - 03.2020

Peace Officer

Taxi And Limousine Commission Police
10.2017 - 08.2020

Peace Officer

Department Of Homeless Services Police
09.2016 - 10.2017

Store Manager

Sprint / Imobile
09.2014 - 09.2016

Assistant District Manager

Best Buy
02.2009 - 08.2014

Assistant Store Manager

Circuit City Stores
11.2006 - 03.2009

High School Diploma -

Acorn Community High School

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Rood Lebrun