Raheleh Roohianfard
Concord,CA
Summary
Dynamic professional with experience at Bank Mellat, excelling in cash handling and customer relationship management. Proven ability to enhance customer satisfaction through effective communication and upselling skills. Recognized for optimizing sales opportunities while maintaining operational excellence, fostering trust, and ensuring a seamless banking experience. Committed to delivering exceptional service and support.
Overview
12
12
years of professional experience
Work History
Bank Teller
Mellat
Tehran
03.2022 - 04.2025
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Teacher
Kish
Tehran
10.2013 - 02.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Education
Master of Arts - Linguistincs
Fars Science And Research University
Shiraz, Fars09-2011
Skills
- Deposit and withdrawal management
- Cash handling
- Data entry efficiency
- Sales and Cross-selling
- Customer relationship management
- Data inputting
- Upselling skills
- Multitasking and organization
- Financial product sales
Languages
English
Full Professional
Spanish
Limited Working
Farsi
Full Professional
Timeline
Bank Teller
Mellat
03.2022 - 04.2025
Teacher
Kish
10.2013 - 02.2022
Master of Arts - Linguistincs
Fars Science And Research University