Roodberly Etienne
Margate,FL
Summary
Detail-oriented and knowledgeable Chiropractic skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational english, creole and french abilities.
Organized Chiropractic Assistant with foundation in records management. Experienced in billing and collection procedures. Advanced medical terminology knowledge.
Overview
5
5
years of professional experience
Work History
Chiropractic Assistant
Island Breeze Chiropractic And Wellness Center
02.2023 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Assistant Manager
Banter By Piercing Pagoda
01.2021 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Assistant Store Manager
Dunkin' Donuts
04.2018 - 01.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
Education
Bachelor of Science - Criminal Justice
Florida International University
Miami, FL04.2022
Skills
- Patient Flow Management
- Vitals Collection and Documentation
- Electric Muscle Stimulation
- Updating Medical Records
- Fluent In French, Creole, And English
- Leadership and management
- Competence in human assets
Timeline
Chiropractic Assistant
Island Breeze Chiropractic And Wellness Center
02.2023 - Current
Assistant Manager
Banter By Piercing Pagoda
01.2021 - 02.2023
Assistant Store Manager
Dunkin' Donuts
04.2018 - 01.2021
Bachelor of Science - Criminal Justice
Florida International University
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