Heather Lambert
Athens,TN
Summary
Dynamic medical billing professional with extensive experience at Receivia, adept in insurance verification and compliance. Proven track record in enhancing operational efficiency and customer satisfaction through exceptional service and meticulous data management. Skilled in CPT coding and HIPAA compliance, with a strong ability to prioritize tasks and maintain confidentiality.
Overview
21
21
years of professional experience
Work History
Medical Biller
Receivia
11.2022 - Current
- Verified insurance of patients to determine eligibility.
- Filed and updated patient information and medical records.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
Office Manager
JFI
06.2008 - 11.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Sales Clerk Assistant Manager
Once In A Blue Moose
09.2004 - 03.2006
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Utilized point-of-sale systems proficiently to process transactions quickly while minimizing errors or discrepancies.
- Managed daily operations, including opening/closing duties, cash handling, and monitoring employee performance.
- Assisted customers in locating items, offering product knowledge, and facilitating purchasing decisions for increased satisfaction levels.
- Resolved customer issues efficiently, fostering goodwill and promoting positive brand reputation.
Education
Public And Government Services
Cleveland State Community College
05-2013
Skills
- Insurance claims
- Insurance billing
- Medical billing
- Electronic claims
- HIPAA compliance
- Insurance verification
- Customer service
- CPT knowledge
- Insurance claims processing
- Medicare and medicaid process
- Data entry
- Multitasking and organization
- Work prioritization
Timeline
Medical Biller
Receivia
11.2022 - Current
Office Manager
JFI
06.2008 - 11.2022
Sales Clerk Assistant Manager
Once In A Blue Moose
09.2004 - 03.2006
Public And Government Services
Cleveland State Community College
Similar Profiles
Tanya McNabbTanya McNabb
Program Director at Volunteer Behavioral HealthProgram Director at Volunteer Behavioral Health
Joseph ThompsonJoseph Thompson
Team Leader at Athens Movie PalaceTeam Leader at Athens Movie Palace
Brittany WattenbargerBrittany Wattenbarger
Branch Manager at 1st Franklin FinancialBranch Manager at 1st Franklin Financial
Nicolette MillerNicolette Miller
Oven Operator at Gemtron CorporationOven Operator at Gemtron Corporation
RENEE G. BARNETTRENEE G. BARNETT
Medical Biller at Desert Valley PediatricsMedical Biller at Desert Valley Pediatrics