Roopashree C

Deputy Manager

AXA XL

Bangalore, India

11.2015 - Current

Team Leadership: leading and motivated a team of professionals, fostering a collaborative and productive work environment.
Performance Management: Monitor team performance, provide feedback, and implement strategies to improve efficiency and effectiveness.
Resource Allocation: Strategically allocate resources to optimize workflow and meet organizational goals.
Conflict Resolution: Address and resolve conflicts within the team, promoting a positive and harmonious workplace.
Project Management: Oversee projects from inception to completion, ensuring timely delivery and adherence to quality standards.
Transit of XL Catlin: Involved in the seamless transition and integration of XL Catlin processes.
NAPC & LWS Teams: Collaborated with North America Property and Casualty (NAPC) and Lloyd's Casualty (LWS) teams to ensure efficient workflow and process management.
Process Management: Managed various processes including submission, policy issuance, endorsement, and data entry (slip) for different business units.
Onshore Team Support: Supported onshore teams with Bordeaux and various underwriting processes, ensuring accuracy and compliance.
Process Analysis: Conduct quarterly analysis to identify quality gaps, process improvements, and opportunities to reduce Full-Time Equivalent (FTE) requirements.
Mailbox Management: Manage mailboxes and allocation on a day-to-day basis to ensure timely responses and efficient communication.
Error Reporting: Update process-related errors and report them to higher management for corrective actions.
Quality Checks: Perform quality checks on tasks executed by peers to maintain high standards of work.
Cross-Training and Backup Plans: Cross-train different teams and create backup plans to ensure continuity and resilience.