ROOPWANT SINGH
Delivery Manager
Sherman Oaks,CA
Summary
LINKEDIN. /IN/ROOPWANT/
Organized Delivery Manager with 9 years of experience in multiple fields of work. Helped build and managed a platform that won multiple national award for building a state of the art voice platform which is a multi million dollar revenue stream in 2021. Also, an adept at planning and double-checking orders with extensive knowledge of technology being used and budgeting without sacrificing quality. Committed to day-to-day efficiency and supervising workers.
Overview
7
7
years of post-secondary education
14
14
years of professional experience
Work History
Delivery Manager
Internet Brands – WebMD and Apartmentratings/Satisfacts
Los Angeles, CA
12.2019 - Current
- Managing two development teams, composed of in-house and remote engineers, building a platform to allow optimization of Apartmentsrating and webmd websites.
- Responsible for navigating product and technical roadmaps, coordinating efforts between four scrum teams
- Led year-long effort to transition from AngularJS to React, including educating staff, creating migration plan in line with greater product efforts, and execution.
- Responsible for hiring, mentoring, and guiding career development for my team, fostering collaboration, trust, and a passion for learning.
- Collaborate cross-functionally with design, engineering, marketing, sales team and senior leaderships to help deliver a new application.
- Lead multiple teams to build a new application which includes building lower environments for testing and deploying to production for consumers.
- Work with product owners across regions to groom and prioritize backlog and translate into actionable technology roadmap, delivery plans and executable work items for program teams with defined delivery schedule.
- Ensuring every member of project teams knows the critical path deliverables and knowing who is responsible, accountable and to be consulted and informed on those activities.
- Lead all communications, upward and downward through the organization; raising key issues and options for resolution with executive team.
- Execute sophisticated quantitative analyses and advanced modeling that translates covid data into actionable insights including: partner and product data analysis, dash-boarding, and business review deck building.
- Detected and proactively remediated problems in technical delivery planning and scheduling, avoiding final delivery delays.
- Managed 4 Scrum teams with 10+ members each during development processes.
Senior Technical Project Manager & Business Program Manager
Comcast
Los Angeles, CA
09.2017 - Current
- Spearheaded and obtained multiple national award throughout the years; for example in 2020 Business VoiceEdge (product which I managed) won multiple awards for technical solutions - Innovation of the Year, Business Products Industries – Comcast Business VoiceEdge and Collaboration/Social Networking Solution – Comcast Business VoiceEdge
- Lead cross functional project teams and managed the planning, development, and implementation of high profile customer facing IT subscription based projects ensuring quality throughout Agile Development lifecycle.
- Spearheaded a new innovative system implementation, its transition phases, as well as providing necessary support while collaborating with project sponsors to establish initial implementation objectives and transition goals to ensure accountability throughout each project lifecycle.
- Facilitated sprint planning, daily scrums, retrospectives, and sprint reviews thereby successfully achieving a high level of performance.
- Provided technical analysis along with documentation including project, risk, change, and communication plans to the customer facing engineering teams.
- Work with product owners across regions to groom the prioritized backlog and translate into actionable technology roadmap, delivery plans and executable work items for the program team with defined delivery schedules.
- Manage and escalate project risks and issues as appropriate, and establish success metrics for projects and ensure performance is tracked and measured.
- Contribute to the development, management and implementation of CSR strategies and programs.
- Lead and increase the value of planning, backlog grooming, standups, and retrospectives for software development.
- Manage and influence a cross functional teams of 30 members by providing project management planning, scheduling, scope assessment, budgeting, and transition expertise for various IT infrastructure and business continuity projects.
- Manage the complete cloud migration path for multiple projects in Azure, including resource allocation and scheduling, as well as quality, stakeholder management, risk management, rollout and change management.
- Collaborate with engineering, dev ops, design, marketing and operational teams to plan, build, and launch high quality product experiences that improve our ability to actively connect people to their next great opportunity.
- Drove and in tactical projects and implementations while distributing project plans and related documentation consistently to teams across VX and facilitated interactions between internal and external partners with focused meetings, proposed agendas, guided conversation and overnight deployments.
- Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
Program Manager
Comcast Corporation
Los Angeles, CA
03.2015 - 09.2017
- Reported to the CTO of Comcast Business where I prepared requests for over 50 managers and directors in the Engineering Department to ensure operating plans were strategically aligned to the organization’s mission. Developed quarterly analysis of contractor agencies and delivered detailed modeling of business scenarios utilizing Salesforce, SQL, Tableau and MS Excel, led contract negotiations, and end to end services for new hires and contractors.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Directed 30 + simultaneous projects to boost business opportunities by 60%.
- Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
- Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
- Analyzed and interpreted impact of federal, state and local legislation on company's internal structure.
- Assessed performance and scheduled cost control while maintaining contractual and internal performance requirements.
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material
- Negotiated multiple vendor contracts and SOW to conduct tech consultations with our members telephonically, face to face within retail networks, software system updates, and projects supporting government compliance and bonus initiatives.
Founder / CEO
Shopapair
Philadelphia, PA
03.2011 - 08.2015
- Planned strategic initiatives to improve agent workflow for eCommerce site, monitored training and quality, reduced costs, and increased productivity towards an improved consumer experience
- Shaped and continually improved project management capability including creation of standards
- Strengthened and developed approaches around capacity planning and ROI towards prioritization
- Identified risks and issues and developed contingency plans and post incident reports to ensure continued customer support and delivering better customer experience
- Secured eight partnerships with organizations with 50 to 5K+ members and had status report on a weekly basis.
- Built and led a cohesive executive management team to include all company employees.
- Established personnel policies, initiating and monitoring policies relating to personnel actions, and training and professional development programs.
- Partnered with sales department to specify customers' requirements, offer technical solutions and close deals
- Mentored and trained employees on procedures regarding systems, programming, business transactions/payments and troubleshooting
- Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices
- Drove implementation of new market expansion to propel business forward and adapt to market changes
Controller
JP Morgan Chase
New York, NY
03.2014 - 03.2015
- Mentored and trained employees on procedures regarding systems, programming, business transactions/payments and troubleshooting.
- Designed and managed treasury processes like cash and liquidity management and processes around new bank account management, Accounts Payable, Automated Payment processes is advantageous.
- Integrated knowledge between FI and other logistics modules (e.g.
- MM, SD).
- Worked on data flows from SAP/Non-SAP systems to S/4 Central Finance System.
- Completed journal entries, reconciliations and account analysis to prepare quarterly financial documents and general account management.
- Created and distributed reports on internal and external finances, audits and budgets.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing and sales tax returns.
Business Application Developer
Hershey Company
Hershey, PA
04.2013 - 08.2013
- Participated in design and planning exercises for future software rollouts.
- Resolved system test and validation problems to provide normal program functioning.
- Developed and evolved consumer-facing, multi-channel roadmap for desktop, mobile and mobile web applications.
- Utilized such technologies as MVC, HTML5, JavaScript and SQL Server 2012 to develop new applications.
- Collaborated with multidisciplinary teams to layout, design, and unfold new technology features.
- Collaborated with engineers, system analysts, and programmers regarding project capabilities and limitations to deliver optimal functionality.
Education
MBA - Management
John Hopkins University
Baltimore, MD 01.2020 - 03.2023
Bachelor of Science - Business Administration, Management Information Systems & Finance
Drexel University, LeBow College of Business
Philadelphia, PA 08.2011 - 01.2015
Skills
Technical project planning
Project budget allocation
Vendor relationship management
Agile project management
Risk mitigation planning
MS Office
Performance monitoring
Policy and procedure improvements
Team leadership and direction
Budget coordination
Global Security Processes
Data Collection & Research
Customer and personnel training
Partnership development
Lean / Six Sigma
Life cycle Management
Vulnerability Management
SOX, Oxley, Data Privacy, PCI, FDA, ITIL
Software Documentation
JavaScript experience
Skilled in using Python
SQL integration
Software automation
JIRA software
Additional Information
Affiliations
Founder, Philly Seva Initiative Non profit foundation, 2015 to Present
Member, Global Shapers, 2018 to Present
Alpha Kappa Psi Fraternity 2012 to Present
Founder, Drexel Sikh Society, 2014 to 2016
Dean Student Advisory Board, 2013 to 2015
Technical Proficiencies And Skills
Sales • Consulting • Marketing • Brand Merchandising • Business Development • Partnership • Analytical Skills • Presentation Skill • Training • Information Security • Finance • Project Delivery and Project Plan • Strategic Direction • Account Management • Sales Goals • Data Science • Reporting • Target Audience • SaaS • SQL • Oracle Cloud • Beeline • PeopleSoft • JavaScript • Salesforce • Clarity • JIRA • SAP • GoogleDocs • Fiserv • Access • Essbase • Lion • Merit • Visio • SharePoint • Windows Azure • HTML • SAP BPC • MySQL • Jira • Slack • Skype • Tableau • Word • Rally • Microsoft Office Products (Microsoft Excel, PowerPoint, Teams and Word) • MS Project • Webtop • PMP (in progress)• Windows • TEAMs • MacOS • Consulting Services • Vendor Management • SAP HANA • SAP FICO • Delivery Management • Virtual Reality (VR) • React • HTML
Affiliations
Founder, Philly Seva Initiative Non profit foundation, 2015 to Present
Member, Global Shapers, 2018 to Present
Alpha Kappa Psi Fraternity 2012 to Present
Founder, Drexel Sikh Society, 2014 to 2016
Dean Student Advisory Board, 2013 to 2015
Timeline
MBA - Management
John Hopkins University
01.2020 - 03.2023
Delivery Manager
Internet Brands – WebMD and Apartmentratings/Satisfacts
12.2019 - Current
Senior Technical Project Manager & Business Program Manager
Comcast
09.2017 - Current
Program Manager
Comcast Corporation
03.2015 - 09.2017
Controller
JP Morgan Chase
03.2014 - 03.2015
Business Application Developer
Hershey Company
04.2013 - 08.2013
Bachelor of Science - Business Administration, Management Information Systems & Finance
Drexel University, LeBow College of Business
08.2011 - 01.2015
Founder / CEO
Shopapair
03.2011 - 08.2015