Roosedele Gilles
Florence,South Carolina
Summary
Organized and dependable shipping professional successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Shipping & Customs Supervisor
U.S. Department of State - Embassy of the United States of America
06.2001 - 03.2024
- Led a team of seven (7) employees and oversaw daily operations of the Shipping & Customs department, ensuring smooth workflow and timely completion of tasks guaranteeing the clearance of approximately a thousand shipments a year
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Devised and implemented processes and procedures to streamline operations. Observed packing operations to verify conformance to specifications
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
- Reviewed and processed shipping paperwork including bills of lading, airway bills, packing slips, commercial invoices to input and transmit data through customs automated system
- Maintained accurate records of shipments including costs, dates and tracking number
- Cultivated positive relationships with service providers, suppliers, carriers, ensuring real-time shipment updates, cost-effective and prompt delivery of services and goods
- Conducted invoice audits and approved payments, adhering to Prompt Payment Act
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
Freelance Customs Broker
Self-employeed
04.1996 - 06.2001
- Managed an average of 45 incoming calls a day and processed approximately a hundred (100) inbound and outbound Customs clearance of goods for 23 companies, handling documentation, export bookings, and payment processing
- Delivered tailored services to meet client needs, ensuring satisfaction and compliance with industry standards.
- Provided top-notch customer service through attention to detail, quick response times, and expert advice on import/export matters.
- Managed import documentation, guaranteeing accurate submissions to government agencies.
Education
Vocational Degree - Customs Legislation And Procedures
Centre De Formation Technique Et Fiscale
Port-au-Prince, HaitiDiploma - Clearing And Forwarding
ShippingCollege
London, UK (Online)12.2022
Skills
- In-depth understanding of Shipping industry practices and Transportation Management Systems Broad knowledge of Air, Ocean, FCL and LCL shipments
- Proficient in HTS Goods classification with strong analytical and organizational capabilities Strong attention to details
- Proven Customer Service management skills, adept at adapting to change and potential impacts
- Proficient in Microsoft Office, Outlook, Ariba, ILMS, and cybersecurity protocols
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Active Listening
- Calm Under Pressure
- Organization and Time Management
- Decision-Making
- Communication skills
Languages
English
Full Professional
French
Native or Bilingual
Certification
- Licensed Customs Broker - Haiti - December 1998
Timeline
Shipping & Customs Supervisor
U.S. Department of State - Embassy of the United States of America
06.2001 - 03.2024
Freelance Customs Broker
Self-employeed
04.1996 - 06.2001
Vocational Degree - Customs Legislation And Procedures
Centre De Formation Technique Et Fiscale
Diploma - Clearing And Forwarding
ShippingCollege
- Licensed Customs Broker - Haiti - December 1998
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