Roosevelt D. McKinney Jr.
Burlington
Summary
Dynamic customer service and supervisory professional with extensive experience in training and developing teams. Proven ability to manage vendor relationships and ensure compliance in contract negotiations while delivering exceptional service and support.
Overview
47
47
years of professional experience
Work History
Honor Guard
BG Doyle Vet Cemetery
Wrightstown
01.2012 - Current
- Perform military honors, coordinate drills and ceremonies, and escort visitors in the cemetery.
- Supervise staff training and development, including providing daily work schedule for the staff.
- Review paperwork and register eligible veterans and their spouses.
- Assist in scheduling daily duties to include: advising appropriate relatives and funeral directors on procedural guidelines of burial, printing maps, faxing confirmation paperwork, and preparing temporary markers.
Customer Service Supervisor
Paychex Inc.
Cherry Hill
01.1994 - 01.2012
- Oversaw payroll processing, preparing statistical reports on employee compensation and benefits to ensure accuracy and compliance.
- Investigated and resolved client inquiries and technical issues efficiently, enhancing customer satisfaction.
- Hired, trained, and developed payroll specialist representatives, evaluating performance to maintain high service standards.
- Developed the Business Continuity Plan.
Contracting Specialist
USAF/Air National Guard
McGuire AFB
01.1980 - 01.2003
- Negotiated contracts with vendors to secure favorable terms and conditions.
- Reviewed and analyzed contract proposals for compliance and risk, identifying potential issues and mitigating risks.
- Coordinated with legal teams to ensure contract alignment with regulations.
- Maintained comprehensive contract records in management system to ensure accessibility and accuracy.
- Conducted inventory assessments for wing, ensuring adequate stock levels to support operations.
Education
Some College (No Degree) -
US Air Force
Denver, COSkills
- Military honors protocol
- Staff supervision
- Vendor relationship management
- Contract negotiation
- Payroll processing
- Customer service
Timeline
Honor Guard
BG Doyle Vet Cemetery
01.2012 - Current
Customer Service Supervisor
Paychex Inc.
01.1994 - 01.2012
Contracting Specialist
USAF/Air National Guard
01.1980 - 01.2003
Some College (No Degree) -
US Air Force