Roosevelt Johnson II
Summary
I have s strong desire to continue to progress and advance by securing a challenging position while learning and acquiring new skills and knowledge. To obtain a position where my personal performance and achievements are rewarded, and my skills and talents can be used for the greatest mutual benefit.
Overview
14
14
years of professional experience
Work History
Sales Professional
Jackson Family Wines
Santa Rosa, CA
09.2022 - 10.2023
- Establish and maintain rapport with off-premise chain district managers, store managers, liquor department managers, and other store personnel.
- Manage an established chain territory of approximately 50 accounts.
- Rotate vintages, fill shelves, fill the cold box, build displays, and maintain Royal Wine Company merchandising standards.
- Deliver structured sales pitches using wine knowledge, sales skills, and chain-focused ad campaigns.
- Established new accounts and serviced existing accounts, maintaining professional relationships.
Client District Manager
ADP- Automated Data Processing
Tucson, AZ
06.2018 - 03.2020
- Managed over 150 clients' business strategies, offering SaaS solutions for Human Capital Management.
- Managed sales activities through the CRM system.
- Managed 10 outside sales associates.
- Made sure companies were aware of compliance obligations.
- Business-to-Business (B2B) sales.
- Facilitated the entire sales process, from cold call to proposal generation, and ultimately, contract execution.
- Advising customers on technical matters regarding their software options.
- Partnered with both internal and external associates to effectively relieve clients' administrative burdens.
- Negotiated price, schedule, terms, and conditions of detailed contracts.
- Virtually demoed products and services based on the evaluation of business strategies.
- Trained new associates on DEMO presentations
Client Success Team Lead
Intuit
Tucson, AZ
08.2016 - 06.2018
- Assisted in managing team of sales and support specialists.
- Fostered relationships with product support staff, technical personnel, sales leaders, finance team, and executives to transform and strengthen business processes.
- Provided great customer service through cross-selling solutions to existing clients.
- Acted as the point of contact for other departments and business units for the resolution of billing situations.
- Troubleshoot and resolve client billing inquiries using multiple systems.
- Set up and activated customer accounts.
- Kept detailed records of customer accounts, including actions taken, issues resolved, and billing information.
Sales Associate
Santa Barbara Tax Products Group
San Diego, CA
09.2012 - 04.2013
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
Member Specialist II
YMCA of Southern Arizona
Tucson, AZ
04.2010 - 08.2012
- Head Sales Associate.
- Experience with a controlled entry/exit card system – individually programmed access cards, enforced strict access procedures, and ensured profile and photo verification for each entry.
- Shift supervisor for a four-member team of multi-skilled employees, assigned job duties.
- Planned and scheduled multiple weekly activities, and arranged tours for potential members.
- Responsible for total facility perimeter security (per Standard Operating Procedures (SOP), to include daily shift entry/exit verification checks, defusing high-tension situations, and camera system monitoring.)
- Initiated 'Employee Stations'—disbursed workforce throughout the facility, enriched customer service, increased customer feedback, and generated improvement opportunities.
Education
Bachelor of Science - Interdisciplinary Studies in Criminal Justice
Northern Arizona University
Flagstaff, AZ05.2016
Skills
- Team management experience
- Experience with CRM software system
- SaaS Sales experience
- Outstanding customer service
- Knowledge with National Industrial Security Program Operating Manual (NISPOM)
- Experience with security and Standard Operating Procedures (SOP)
- 22 years of providing quality internal & external service
- Interpersonal communication skills
- Program planning
- Self- starter with the ability to multi-task
- Resourceful collaborator
- Issue resolution
- Excellent computer skills including POS systems Microsoft Office (Excel, Word, and PowerPoint)
Timeline
Sales Professional
Jackson Family Wines
09.2022 - 10.2023
Client District Manager
ADP- Automated Data Processing
06.2018 - 03.2020
Client Success Team Lead
Intuit
08.2016 - 06.2018
Sales Associate
Santa Barbara Tax Products Group
09.2012 - 04.2013
Member Specialist II
YMCA of Southern Arizona
04.2010 - 08.2012
Bachelor of Science - Interdisciplinary Studies in Criminal Justice
Northern Arizona University
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