Roosevelt Joy
Mount Juliet,TN
Summary
Dynamic and results-driven leader with over 10 years of experience leading teams, driving strategic initiatives, and delivering measurable business outcomes. Proven track record of operational excellence and transformational leadership across industries. Recognized for fostering innovation, inspiring teams, and building resilient organizational cultures.
Overview
7
7
years of professional experience
Work History
Front Office Manager
Omni Hotel
09.2022 - Current
- Oversee all front office operations, including reception, concierge, reservations, and guest services.
- Ensure outstanding guest service by maintaining high standards of hospitality, responsiveness, and professionalism.
- Handle VIP guests, complaints, and special requests with discretion and efficiency.
- Monitor guest feedback and implement service improvements based on trends and reviews.
- Team Leadership & Staff Management
- Recruit, train, and supervise front office staff including receptionists, bell staff, and night auditors.
- Create staffing schedules to ensure optimal coverage and service during peak and off-peak hours.
- Conduct performance evaluations and provide coaching to enhance team effectiveness.
- Foster a positive, service-oriented team culture.
Driver
Dnata Catering
07.2020 - 09.2022
- Supervise and coordinate kitchen staff, including line cooks, prep cooks, and dishwashers.
- Ensure smooth kitchen operations during service, managing timing, flow, and food quality.
- Act as the point of contact in the absence of the Executive or Head Chef.
- Prepare high-quality dishes according to standardized recipes and presentation guidelines.
- Ensure consistency in taste, portioning, and appearance of all menu items.
- Monitor food safety and sanitation practices in accordance with health regulations.
- Kitchen Leadership
- Food Preparation & Quality Control
Fence Operations Manager
Bluff City Fence
07.2018 - 07.2020
- Oversee day-to-day operations of fence installation crews and service teams.
- Plan, schedule, and coordinate multiple fence installation projects to ensure timely and quality completion.
- Ensure compliance with safety standards, building codes, and company procedures on all job sites.
- Monitor and manage inventory levels, equipment maintenance, and supply orders.
- Recruit, train, and supervise installation technicians, crew leads, and support staff.
- Conduct regular performance reviews and provide coaching and development opportunities.
- Foster a culture of accountability, safety, and professionalism across all teams.
- Operational Oversight
- Team Leadership
Education
High School Diploma -
Southwest Prep High School
Memphis, TN05.2007
Skills
- Team Building
- Results-Oriented Mindset
- Conflict Resolution
- Management
- Customer Service
- Schedule management
- Relationship building
- Communication Skills
- Time Management
- Customer relations
Timeline
Front Office Manager
Omni Hotel
09.2022 - Current
Driver
Dnata Catering
07.2020 - 09.2022
Fence Operations Manager
Bluff City Fence
07.2018 - 07.2020
High School Diploma -
Southwest Prep High School
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