Roosevelt Lightsy III

First point of contact for inquiries received from high-revenue clients via phone, chat, or email channel. Responsible for reading, analyzing, and/or determining appropriate handling and resolution of requests. Request consists of treasury, cash management, card, and/or depository products. May work with internal business partners to provide resolution to clients' inquiries, issues, and/or technical support.

• Maintain relationships with clients that hold contracts and service agreements with the company
• Assisted merchants and technicians trouble shoot various technical issues they may have with ATM machines
• Also assisted with programming and creating call tickets

• Down loaded programs into electronic devices and tested
• Handled logistics and assembled blue tooth and wireless routers and headsets

• Troubleshooting
• Assisted merchants with the downloads for credit card terminals

• Responsible for receiving inbound calls
• Assisting customers with troubleshooting/installation of voice over internet and landline phone