Summary
Overview
Work History
Education
Skills
Websites
Timeline
ADDITIONAL EXPERIENCE
MILITARY SERVICE & AWARDS
Generic

ROOSEVELT REAUX

Lancaster,USA

Summary

Detail-oriented and results-driven administrative professional with over 10 years of experience supporting office operations, federal records management, and program coordination in fast-paced environments. Skilled in preparing compliance documentation, managing confidential data, and streamlining workflows to improve efficiency and accuracy. Demonstrated expertise in scheduling, calendar management, and report preparation while serving as a liaison between leadership, staff, and external partners. Recognized for strong organizational skills, attention to detail, and ability to meet deadlines while maintaining regulatory standards. Proven history of supporting diverse programs and initiatives, including career services, customer engagement, and community outreach, aligned with federal administrative requirements.

Overview

11
11
years of professional experience

Work History

Office Manager

Catalyst Foundation
10.2023 - 05.2024
  • Managed day-to-day office operations, including staff scheduling, records management, and resource allocation, ensuring continuous administrative support for program and leadership staff.
  • Prepared, reviewed, and maintained official records, client files, and compliance documentation to meet federal, state, and organizational regulatory requirements.
  • Developed and implemented improved filing and reporting systems, enhancing document accuracy, retrieval speed, and audit readiness.
  • Drafted correspondence, reports, and data summaries for internal and external stakeholders, ensuring clarity, accuracy, and adherence to organizational standards.
  • Coordinated with internal teams, clients, and external partners to streamline communication, resolve inquiries, and improve service delivery outcomes.
  • Oversaw inventory, supply management, and vendor communications to maintain cost-effective operations and uninterrupted program support.
  • Tracked and analyzed administrative workflows to identify process gaps, recommend improvements, and achieve measurable efficiency gains.
  • Delivered executive-level administrative support by preparing meeting agendas, recording minutes, and monitoring action items to ensure timely follow-through.
  • Hours per Week: 40
  • Supervisor: [Available Upon Request]

Service Agent

TheOffice
10.2021 - 10.2023
  • Provided frontline administrative support by managing calendars, scheduling appointments, and maintaining filing systems to ensure seamless daily office operations.
  • Processed, tracked, and updated client records and service requests in compliance with organizational standards, ensuring 100% accuracy and confidentiality of sensitive information.
  • Assisted clients by conducting intake interviews, clarifying needs, and explaining procedures, which improved service accessibility and reduced repeat inquiries.
  • Generated correspondence, reports, and forms using Microsoft Office applications, ensuring clarity, accuracy, and compliance with established guidelines.
  • Monitored office resources and supplies, coordinated orders, and maintained inventory records, contributing to efficient cost management and uninterrupted operations.
  • Collaborated with team members and supervisors to identify workflow gaps, propose solutions, and implement improvements that enhanced efficiency and customer satisfaction.
  • Hours per Week: 40
  • Supervisor: [Available Upon Request]

Youth Career Coach / Business Service Representative

JVS SoCal
01.2022 - 08.2023
  • Delivered individualized career counseling and administrative case management services to youth participants, ensuring compliance with program guidelines and federal workforce development standards.
  • Created and maintained Individual Employment Plans (IEPs) and Individual Training Accounts (ITAs), documenting participant goals, progress, and eligibility in accordance with WIOA regulations.
  • Coordinated On-the-Job Training (OJT) programs by processing agreements, tracking training hours, and monitoring participant performance to ensure accountability and contract compliance.
  • Drafted, organized, and maintained participant files, training records, and employer agreements, ensuring accurate documentation for audits, reporting, and program review.
  • Planned and executed large-scale community events including the Armed Forces Day Career Fair and Plosion Youth Job & Resource Fair, managing logistics, coordinating with vendors, and promoting participation to maximize outreach.
  • Built and sustained employer partnerships by conducting outreach, facilitating job placements, and matching candidates with workforce needs, resulting in increased hiring and training opportunities for youth.
  • Utilized case management systems and Microsoft Office Suite to input data, generate reports, and track outcomes, supporting program evaluation and ensuring data accuracy for federal reporting.
  • Hours per Week: 40
  • Supervisor: [Available Upon Request]

COVID-19 Tester

NorthShore
11.2021 - 02.2022
  • Accurately collected and processed nasal-pharyngeal specimens in alignment with CDC and organizational protocols, ensuring patient safety and compliance with federal health guidelines.
  • Entered and updated confidential patient information in secure electronic health record systems with 100% accuracy, maintaining compliance with HIPAA requirements.
  • Provided clear instructions to patients on testing procedures and safety protocols, demonstrating strong interpersonal communication and customer service skills.
  • Maintained meticulous records of daily testing activity, contributing to accurate reporting and supporting organizational data tracking requirements.
  • Coordinated with supervisors and team members to process 50+ patients daily while upholding strict quality and safety standards, achieving zero compliance issues during audits.
  • Hours per Week: 40
  • Supervisor: [Available Upon Request]

Private Caregiver & Mentor Volunteer

Private Individual
01.2016 - 01.2021
  • Coordinated daily schedules, maintained accurate records of care activities, and ensured compliance with client-specific instructions, demonstrating strong organizational and documentation skills.
  • Managed communication between clients, family members, and service providers, ensuring timely information exchange and resolution of concerns.
  • Developed and implemented structured mentorship activities for high school youth, focusing on goal setting, time management, and academic accountability.
  • Monitored progress, documented outcomes, and provided feedback to support client well-being and youth development, reinforcing attention to detail and follow-through.

Admissions Counselor

Animal Behavioral College
01.2013 - 06.2016
  • Managed high-volume student application processing, including intake interviews, eligibility verification, and preparation of official records, ensuring compliance with institutional policies and federal privacy regulations.
  • Oversaw scheduling, documentation, and correspondence for prospective students, maintaining accurate electronic and paper files to support efficient tracking, reporting, and audit readiness.
  • Provided program guidance and customer service to diverse applicants, responding to inquiries, resolving issues, and coordinating with multiple departments to streamline administrative workflows and improve student onboarding.
  • Hours per Week: 40
  • Supervisor: [Available Upon Request]

Education

High School Diploma -

Lancaster High School
Lancaster, California
01.2002

Skills

  • Office & Administrative Management
  • Federal Records & Data Management
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Records Filing & Document Control
  • Calendar & Scheduling Coordination
  • Report Preparation & Data Entry
  • Compliance & Regulatory Documentation
  • Customer Relationship Management (CRM)
  • IT System Troubleshooting (basic support)
  • Electronic Records Management
  • Organizational Efficiency
  • Problem-Solving & Critical Thinking
  • Communication & Liaison Skills
  • Client & Stakeholder Relations
  • Multitasking in Fast-Paced Environments
  • Team Collaboration & Coordination
  • Attention to Detail & Accuracy
  • Adaptability & Quick Learning
  • Conflict Resolution & Issue Escalation
  • Program Coordination & Event Planning

Websites

Timeline

Office Manager

Catalyst Foundation
10.2023 - 05.2024

Youth Career Coach / Business Service Representative

JVS SoCal
01.2022 - 08.2023

COVID-19 Tester

NorthShore
11.2021 - 02.2022

Service Agent

TheOffice
10.2021 - 10.2023

Private Caregiver & Mentor Volunteer

Private Individual
01.2016 - 01.2021

Admissions Counselor

Animal Behavioral College
01.2013 - 06.2016

High School Diploma -

Lancaster High School

ADDITIONAL EXPERIENCE

  • Outreach Specialist | Catalyst Foundation
  • Promoted community engagement by coordinating outreach programs, providing resources, and supporting participant enrollment in social services.
  • Youth Program Services Representative | Goodwill Industries
  • Assisted youth participants in accessing training programs, career resources, and employment services to enhance skill development and job readiness.
  • Federal Security Officer (Indirect) | Defense
  • Maintained security protocols and conducted inspections to ensure compliance with federal safety and access control regulations.
  • Sales Team Representative | Sprint
  • Delivered high-quality customer service, identified client needs, and promoted sales solutions to meet revenue and performance targets.
  • Senior Sales Associate | Nissan
  • Supported dealership sales operations by guiding customers through product selection, financing options, and purchase completion.
  • Assistant Manager | Radio Shack
  • Supervised daily store operations, managed inventory, and trained staff to optimize performance and customer satisfaction.
  • Channel Transmission Systems Operator/Maintainer | U.S. Army
  • Operated and maintained communication systems to ensure secure and reliable transmission of classified and operational data.

MILITARY SERVICE & AWARDS

  • Veteran, U.S. Military Service
  • National Defense Service Medal
  • Global War on Terrorism Service Medal
  • Global Career Development Facilitator (GCDF) Award

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