Rooshambi Pacquette

Lawrenceville,Georgia

Summary

Aspiring Software Engineer working towards acquiring a Bachelor's degree, equipped with solid technical skills and a knack for problem-solving. Quick learner with a keen eye for detail, seeking an opportunity to apply my abilities and exceed expectations.

Work History

Student

Google IT Support

07.2023 - 09.2023

Top graduate of Google's IT Support Professional Certificate program
Performed troubleshooting, software/hardware, network configuration
Provided top-tier technical support, ensuring smooth operations
Collaborated effectively on complex IT challenges
Implemented robust security measures and best practices
Staying current on industry trends, consistently enhancing IT knowledge
Documented procedures for efficient troubleshooting
Utilized Coursera Labs to simulate effective IT support

Education

Bachelor of Science - Software Engineering

Western Governors University

Salt Lake City, UT

Certificate - IT Support Professional

Google

Online

09.2023

Skills

Verbal Communication
Customer Service
Analytical and Critical Thinking
Multitasking
Collaboration
Problem-Solving
Conflict Resolution
Self-Motivated
Information Security
Technical Support
Researching
Attention to detail
Software Installation
Technical Troubleshooting
Hardware Diagnostics
Microsoft Office
Basic computer architecture
Operating systems (Windows, Linux)

Remote connection and virtual machines
Computer networking
Software management
Routing concepts
VPNs and proxies
Permissioning
Package and software management
Process management
Resource monitoring
Systems administration
Configuration
Centralized management
Implementing/managing directory services
Data management and recovery
IT security
Cryptology/encryption
Hashing
Network security

Timeline