Root Bogale
Alexandria,VA
Overview
9
9
years of professional experience
Work History
Front Desk
Teal Center For Therapeutic
09.2024 - Current
- Took appointments over phone, in person, and via computer for clients and provided confirmation information 30+ daily.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and clients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Helped patients complete necessary medical forms and documentation 20+ daily.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, cleaning glass.
- Kept teal center neat and organized by following daily task of vacuuming rooms, doing laundry, folding laundry, filling up water, cleaning/filtering water
- Completed clerical duties and tasks for clinic administration using Task Manager on Google.
- Used computer programs and registration systems to schedule patients for routine and complex procedures using MindBody.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Administrative Assistant
Kelayi Chiropractic
11.2022 - Current
- Monitored and managed social media platforms such as Facebook, Twitter, and Instagram to build brand presence
- Led research on relevant chiropractic topic and market trends to ensure brand awareness
- Responded to emails promptly and professionally, ensuring clear communication and timely resolution of inquiries.
- Delivered customer service and administrative support in a busy chiropractor office, handling patients intake 30+ daily
- Handled inbound calls to efficiently address scheduling adjustments and facilitate new patient appointment bookings 20+ daily.
- Input patient data into computer system using Jane booking and checked information for accuracy.
- Outbound calls for networking opportunities and sales.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Sales Associate
SuperBit Video Games
09.2023 - Current
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Achieved sales goals and service targets by cultivating and securing new customer relationships by 10% daily.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Executed bilateral trading opportunities to increase revenue 10% and create $100 in savings.
- Compared multi-platform game performance to verify consistency across PC, console and mobile versions.
- Investigated malfunctions of in-game products, tracking issues to discover root causes and possible corrective measures.
- Answered guest questions to provide fun game experience.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
Customer Service Representative
ESP Tea & Coffee
06.2022 - 10.2024
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Data Entry
Pansophic Learning
06.2020 - 08.2021
- Collaborated with IT department to streamline the process of distributing laptops to 200+ students by using Microsoft Excel weekly.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Maintained accurate records of laptop distribution to students, ensuring that every student had access to necessary technology for school
- Used to perform data entry functions.
- Performed data entry to input student grades and attendance records with Canva.
- Provided software troubleshooting support using Google and OSHA School, ensuring smooth resolution of technical issues.
Desktop support
CGI Federal
01.2020 - 07.2020
- Communicated with Dell approximately four times daily to address and resolve hardware-related issues for Colleagues at work, with the results of gaining valuable experience in partner relations with Dell
- Every week complete about 20-30 tickets by using software provided by CGI called Footprints which helps organize tickets by date and time
- Image 40 Dell laptops weekly for new hires joining CGI or CGI federal by using Network Interface.
- When Imaging using BIOS, and the network interface, installed Windows operating system on new laptops and computers.
- Culled technology knowledge to perform IT troubleshooting, restoration, and maintenance services to maintain organizational performance levels.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
Office Administrator (Internship)
Harpers Ferry Job Corps
04.2016 - 04.2017
Customer Service Representative
Whole Foods Market Inc
01.2022 - 02.2023
- Responded to customer requests for products, services, and company information.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Efficiently served food and drinks to event attendees while managing simultaneous customer requests.
- Completes product spoilage and transfer records as needed which reduce shrinkage waste by 97% percent.
- Served customers quickly and efficiently and created strategies to prevent delays. Which retained the sales by 71% of new customers.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Monitored food inventory and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Efficiently served food and drinks at wholefoods to job event attendees while managing simultaneous customer requests.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Information Technology -
Year Up, National Capital Region
Alexandria, VA07.2020
Information Technology - undefined
Northern Virginia Community College
Annandale, VA06.2020
CompTIA A+ Certification - undefined
Per Scholas, National Capital Region
Silver Spring, MD01.2020
Office Administrator - undefined
Harpers Ferry Job Corps
Harpers Ferry, WV04.2017
Skills
Customer Support: Helpdesk: escalation and documentation on ticketing system, customer service support (email, phone, and in person)
- Software: MIT App Inventor, Google Operating System, Microsoft Office 2016 (Word, Excel, Access, publisher) Microsoft Windows Operating Systems Windows 7 and 10; MacAfee Epos, installing drivers; blogs, and wikis; basic understanding of database; scripting on backing up data
- Hardware: Cisco IT Essentials (PC software and hardware); HP desktops & laptops; Dell desktops & laptops; Hp printers; general computer builds and repairs; hardware installations and swaps
- Sales Support: Research market, Product service, Client information and Cross-Department Collaboration
- Certification(s): Working towards CompTIA A, Security, and Microsoft Office Specialist (MOS) certifications, earned OSHA Certification, Google IT Support Professional Certificate, Office Administration completion certification, and IC3 certification
- Languages: Multilingual, intermediate level of Amharic, beginners' level of Japanese
Awards
- Certificate of Achievement IT Support training (Per Scholas) - 01/2020
- Dependability Award (Year-Up) - 10/2019
- Strive to Learn Award (Year-Up) - 10/2019
- Academic Excellence Award (Year-Up) - 10/2019
- Top 5 of Professional of the Week (Year-UP) - 09/2019
Timeline
Front Desk
Teal Center For Therapeutic
09.2024 - Current
Sales Associate
SuperBit Video Games
09.2023 - Current
Administrative Assistant
Kelayi Chiropractic
11.2022 - Current
Customer Service Representative
ESP Tea & Coffee
06.2022 - 10.2024
Customer Service Representative
Whole Foods Market Inc
01.2022 - 02.2023
Data Entry
Pansophic Learning
06.2020 - 08.2021
Desktop support
CGI Federal
01.2020 - 07.2020
Office Administrator (Internship)
Harpers Ferry Job Corps
04.2016 - 04.2017
Information Technology - undefined
Northern Virginia Community College
CompTIA A+ Certification - undefined
Per Scholas, National Capital Region
Office Administrator - undefined
Harpers Ferry Job Corps
Information Technology -
Year Up, National Capital Region
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