Ropafadzo Zondiwa
Phoenix,Arizona
Summary
Dynamic professional with extensive experience at Econet Wireless, specializing in empathetic listening and consultative sales. Achieved 90% first-contact resolution, enhancing client trust and satisfaction. Proficient in maintaining CRM data accuracy and resolving conflicts, excelling in fast-paced environments while addressing client needs with cultural sensitivity.
Overview
4
4
years of professional experience
Work History
Barrett Summer Scholars (BSS) Camp Ambassador
Arizona State University
Phoenix, USA
06.2025 - Current
- Mentored and supported students in a new academic environment.
- Helped resolve personal and scheduled challenges empathetically.
- Promoted a supportive and inclusive atmosphere with peer collaboration.
Customer Service Representative
Econet Wireless
Harare, Zimbabwe
09.2021 - 08.2022
- Handled over 100 calls daily, resolving customer service issues with 90% first-contact resolution.
- Practiced active listening to understand customer pain points, especially with older clients.
- Matched clients with appropriate plans or services based on needs and preferences.
- Ensured accurate input of customer data and followed up on escalations to maintain satisfaction.
- Developed trust with clients through empathetic communication and service reliability.
Education
Master of Global Management -
Thunderbird School of Global Management
Phoenix, AZ05-2026
Bachelor of Science Honors Degree - Accountancy
Chinhoyi University of Technology
Chinhoyi, Zimbabwe10.2024
Skills
- Empathetic listening and support
- Consultative sales and needs assessment
- Phone communication (inbound and outbound)
- Profile and case documentation
- CRM and data entry accuracy
- Cultural sensitivity and patience
- Conflict resolution
- Multitasking
Languages
- English, Fluent
- Shona, Native
Timeline
Barrett Summer Scholars (BSS) Camp Ambassador
Arizona State University
06.2025 - Current
Customer Service Representative
Econet Wireless
09.2021 - 08.2022
Master of Global Management -
Thunderbird School of Global Management
Bachelor of Science Honors Degree - Accountancy
Chinhoyi University of Technology
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