Summary
Work History
Education
Skills
Timeline
Generic

Roquanda Taylor

Chicago,IL

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Work History

Store Manager

Jimmy Johns Gourmet Subs
Matteson, ILL
09/13/07 - 07.2020
  • Monitored inventory levels and placed orders to restock shelves.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Managed daily banking activities such as deposits and withdrawals.
  • Planned special promotions or discounts based on market trends.
  • Provided feedback on marketing campaigns to improve effectiveness.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Asst Store Manger

Ashley Stewart
Markham, ILL
07/21/20 - 05.2024
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Answered customer questions and addressed problems and complaints in person and via phone.

Education

High School Diploma -

Rich East
Park Forest, IL
05-1999

Skills

  • Stock management
  • Customer Relations
  • Store Organization
  • Records Management
  • Supply Ordering
  • Budget Administration
  • POS Systems
  • Shift Scheduling
  • Employee Training
  • Customer Service Management

Timeline

Store Manager

Jimmy Johns Gourmet Subs
09/13/07 - 07.2020

Asst Store Manger

Ashley Stewart
07/21/20 - 05.2024

High School Diploma -

Rich East
Roquanda Taylor