Isabella Garza

Work History

Salon Manager/Hairstylist/Makeup Artist

Blo Blow Dry Bar

Houston , TX

2017.10 - 2022.02

Oversaw salon employee performance, facility cleanliness and sales.
Worked to continuously increase salon business through effective sales, service and operations policies.
Controlled inventory by tracking expenses, purchases and shelf stock.
Provided staff coaching, mentoring and consultation to enhance performance and professional development.
Scheduled employees to maintain adequate coverage during business hours.
Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.
Conferred with customers to assess requirements and recommend specific services.
Established long-term client relationships, increasing sales 75% while developing additional opportunities through networking and referrals.
Grew repeat client base by 80% through effective marketing and customer service.
Networked at various industry events to promote business.
Utilized social media accounts and strategic marketing initiatives to promote business and build revenue by 80%.
Organized promotions to boost UNITE product sales, achieving 45% growth in revenue over 3 month period.
Achieved personal sales goals by upselling products to meet individual needs.
Worked flexible hours; night, weekend, and holiday shifts.
Maintained energy and enthusiasm in fast-paced environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Maintained excellent attendance record, consistently arriving to work on time.

Assistant Manager /Stylist/Lead Makeup Artist

Blow Dry Bar

Houston , TX

2015.07 - 2017.10

Performing blowout services -Performing up-dos for brides, prom, any special events -Performing makeup services on clients -Training new incoming stylists on Blow Dry Bar techniques, how to greet clients, how to detail consultation with clients -at times cover for receptionist, check-in clients, checkout clients, close salon duties - Performed Tape in extensions on clients - Performed Brazilian Blowouts
Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Hair Stylist

Drybar

Houston , TX

2015.08 - 2016.09

Performing Blowouts
Able to do updos providing great an extensive consultation
Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Organized sales area and work station to showcase products and boost sales.
Suggested treatments and styles to suit customer appearance and fashion choices.
Worked on 16 customers daily while maintaining distinguished cleanliness and organization of work areas.

Senior Hairstylist

Ulta Beauty

Houston , TX

2014.11 - 2015.10

Hosted stylist training sessions to advance product knowledge and boost sales and conversion skills.
Assessed customer hair texture, treatment history and desired outcome to determine services required.
Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
Initiated and engaged clients in conversations as part of personalized service.
Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
Observed cosmetologists' work to critique quality of service, provide feedback and make suggestions for improvement.
Consistently received positive performance reviews from guests.
Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Researched latest trends in hair and makeup to stay updated on color, style and technique.

Cosmetologist

TGF, Hairstyling

Houston , TX

2014.10 - 2014.12

Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Offered professional cuts, color services and extensions to salon customers.
Sanitized and organized station and tools
Used scissors, trimmers, clippers, razors and brushes on over 20 customers with 100% customer satisfaction rate.

Lead Makeup Artist/Hairstylist

Brush And Blush

Houston , TX

2014.05 - 2014.09

Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
Applied makeup in accordance with clothing style.
Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
Conducted makeup classes for group of 10 students.
Maintained sales goal of $500 per day.
Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Trimmed, cut and shaped hair and hairpieces based on customer preference.
Assessed customer hair texture, treatment history and desired outcome to determine services required.
Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Styled hair for large events such as annual fashion shows and special hair expos.
Monitored current trends to understand fashions and better serve customer needs.

Hairstylist/Shampoo Apprentice

Ketzia's

Alamo , TX

2011.11 - 2014.01

Answered telephone calls to provide information and schedule new appointments.
Prepared clients for hair cuts and styles with soothing shampoo work.
Assisted hair stylists with colorwork by applying base colors and toners.
Offered exceptional service and support to walk-in and scheduled customers.
Completed basic styles for regular customers by using strong blow-drying and curling abilities.
Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
Studied advanced techniques to develop proficiency and better serve customers.
Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.

Summary

Overview

Work History

Salon Manager/Hairstylist/Makeup Artist

Assistant Manager /Stylist/Lead Makeup Artist

Hair Stylist

Senior Hairstylist

Cosmetologist

Lead Makeup Artist/Hairstylist

Hairstylist/Shampoo Apprentice

Education

Cosmetologist Certification - Cosmetology Education

High School Diploma -

Skills

Additional Information

Certification

Languages

Timeline

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