Roque Medina Jr.
San Antonio,TX
Summary
Client-focused sales and service professional with leadership experience in high-volume customer environments. Proven ability to build trusted relationships, identify client needs, and recommend tailored solutions that improve customer satisfaction and drive revenue growth. Skilled in consultative selling, problem resolution, and exceeding performance goals. Bilingual in English and Spanish with a strong track record of delivering exceptional client experiences.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Enterprise Rent-A-Car
01.2022 - Current
- Lead daily branch operations while delivering exceptional service in a fast-paced, customer-facing environment.
- Build strong relationships with clients by understanding their needs and recommending service and protection solutions.
- Maintain 15%+ damage waiver sales penetration through consultative selling and customer education.
- Handle complex customer concerns and provide solutions that improve satisfaction and strengthen client loyalty.
- Train and mentor team members on customer service strategies, sales performance, and operational procedures.
- Consistently meet and exceed branch revenue and sales performance goals.
Fitness Manager
TruFit Athletic Clubs
01.2019 - 01.2022
- Built and maintained long-term client relationships while promoting fitness services and membership upgrades.
- Conducted personalized consultations to identify member needs and recommend appropriate programs.
- Exceeded monthly sales targets through relationship-based selling and customer engagement.
- Supervised a team of trainers while maintaining strong member satisfaction and retention.
Education
Bachelor of Science -
University of Texas at San Antonio
Skills
- Client Relationship Management
- Consultative Sales & Cross-Selling
- Financial Needs Assessment
- Account & Service Solutions
- Customer Retention & Loyalty
- Branch Operations Support
- Bilingual Customer Service (English/Spanish)
- Sales Goal Achievement
- Conflict Resolution
- Team Leadership
Additional Qualifications
- Bilingual in English and Spanish
- Proven success in consultative sales environments
- Strong relationship-building and communication skills
- Experience managing operations and leading teams
- Ability to thrive in goal-driven, customer-focused roles
Timeline
Assistant Manager
Enterprise Rent-A-Car
01.2022 - Current
Fitness Manager
TruFit Athletic Clubs
01.2019 - 01.2022
Bachelor of Science -
University of Texas at San Antonio