Roquesha Davis
Atlanta,GA
Summary
Accomplished professional with extensive experience in customer service, data management, and logistics coordination within the United States Navy. Excelled in high-pressure environments, demonstrating exceptional problem-solving and Microsoft Excel skills. Achieved 100% end-user satisfaction in supply chain management, showcasing a strong ability to enhance loyalty and streamline operations.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
United States Navy, USN
07.2011 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Data Entry Clerk
United States Navy, USN
07.2011 - 07.2020
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Logistics Specialist
United States Navy, USN
03.2011 - 07.2020
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
Education
Bachelor Of Arts - Supply Chain Management
American Military University
04.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Microsoft Outlook
- Follow-up skills
- Scheduling
- Product Knowledge
- Order Processing
- Administrative Support
- Microsoft PowerPoint
- Data Collection
- Prioritization
- Clerical Support
- Filing
- Order Fulfillment
- Recordkeeping strengths
- Account updating
- Account Management
- Spreadsheets
- Proofreading
- Report Preparation
Timeline
Customer Service Representative
United States Navy, USN
07.2011 - 07.2020
Data Entry Clerk
United States Navy, USN
07.2011 - 07.2020
Logistics Specialist
United States Navy, USN
03.2011 - 07.2020
Bachelor Of Arts - Supply Chain Management
American Military University
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