Roquette Quenga
Henderson ,NEVADA
Summary
I am a responsible, enthusiastic, and dedicated worker. Starting my career at a young age, I eagerly seek opportunities to learn new skills. I adapt quickly to new tasks and strive to excel at them efficiently. I am an outgoing team player who thrives in collaborative environments, yet I am also capable of working independently. I excel under pressure and can effectively manage challenging situations.
Overview
9
9
years of professional experience
Work History
Administrative Assistant /Executive Legal Assistant
The Law Office of Karen H. Ross
Henderson, Nevada
08.2024 - Current
- Opened firm for legal team and tracked office supply inventory by monitoring stock, predicting supply needs, and placing expedited orders.
- Pre-arrange appointments and organize meetings, taking into consideration specific times, dates, and locations to ensure that all participants are informed and able to attend.
- Managed the process of invoices and issuing checks for various office expenses, which included the firm's rent, legal fees, court documents, and employee reimbursement expenses using office accounting software.
- Maintained organized records of the incoming and outgoing payments to support financial reporting and budgeting efforts.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Coordinated mailings include sorting mail, emailing daily mail out, saving it into the firm's server, preparing packages for shipping via courier service, or postal service.
- Prepared intake packets for potential new clients and closeout packets for settlements, ensuring that all necessary forms and documents were included to facilitate a smooth process. I actively participated in intake and closeout meetings, where I took detailed notes and ensured that the attorney received all required information and documentation from the clients.
- Regularly followed up with clients to monitor their progress and ensure that their experience throughout the process was smooth and satisfactory. This involved reaching out via phone calls, emails, or in-person meetings, depending on the client's preferences and the nature of their case.
- Drafted and sent out letters of representation to both third-party and first-party insurance companies to initiate the claims process on behalf of our clients. I contacted police departments and relevant courts to request the necessary documentation required for the client's case.
- Responded to customer issues to provide immediate resolution and improve retention.
- Oversaw more than 10 cases at the same time, ensuring that each one progressed smoothly and efficiently. In addition, I scheduled firm events and managed all correspondence related to these activities, keeping track of our involvement and maintaining clear communication throughout the process.
Receptionist/Collections Agent
Berman Law Firm
Barrigada , Guam
01.2019 - 07.2023
- Welcomed visitors and clients to the firm.
- Directed incoming phone calls to designated attorney and appropriately documented messages when necessary.
- Pre-arrange appointments and organized meetings, taking into consideration specific times, dates, and locations to ensure that all participants are informed and able to attend.
- Cordinated with individuals to collect attorney fees and ficilitated the recovery of payments from indivisuals on behalf of large and government corporations.
- Created payment strategies, initiated debtor search to commence recovery procedure, and negotiated repayment terms.
- Drafted and sent out legal collection documents: DL, Complaint, Default, JDX/Order to Show Cause, and Levy.
Business Development Center Representative
Guam Autospot
Barrigada , Guam
05.2022 - 05.2023
- Established strong client relationships to drive business development.
- Establish and maintain detailed customer accounts, ensuring that all essential contact information, including phone numbers, email addresses, and mailing addresses is accurately recorded and regularly updated.
- Responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls.
- Notify customers promptly upon the arrival of their specially ordered vehicle parts, ensuring they are informed of the availibility for pickup or service.
- Coordinate with customers to schedule appointments for the necessary repairs or installations.
- Actively promoting and selling a range of vehicle services and parts to meet customers' and business needs.
Legal Clerk
Alternate Public Defender
08.2018 - 01.2019
- Answer and handle all incoming phone calls; Use AbacusLaw to log all phone messages and email to atty/sec
- Maintain and file all loose documents; Maintain and file all case folders; Prepare case files for next day calendar
- Scan all incoming docs received from court box and service
- Rename scanned docs and link to AbacusLaw
- If incoming docs have hearing dates, use AbacusLaw to calendar all trial scheduling dates
- File court pleadings at Superior Court and then serve AG's office
- Retrieve court docs, CDs, or research at records.
Activities Coordinator (Part Time)
Playport Guam
Agana, Guam
09.2015 - 07.2017
- Took payments, provided accurate change and issued receipts
- Managed customer accounts and work documentation.
- Scheduled and managed inventory for both shop and cafe, ensuring accurate stock levels and replenishment.
- Developed and customized recreational groups and programs based on participant needs.
- Established and managed party and group bookings.
- Provided friendly service to ensure customer satisfaction and loyalty.
Education
High School Diploma -
Tiyan High School
05.2016
Communications
University of Guam
Mangilao, GUParalegal Studies
Northwest Career College
Las Vegas, NVSkills
- Excellent Customer Service
- Service Oriented
- Public Relations
- Legal Document Preparation and Processing
- Document Control
- Case Files Organization
- Productivity Software
- Notary
References
- Fred Cardenez | Service Director, Guam Auto Spot | (671) 478-2868
- Audre Hattori | Firm Administrator, Alternate Public Defender | (671) 482-9090
- Karen H. Ross | Firm Owner, Lead Attorney, The Law Office of Karen H. Ross | (702) 485-4125
Timeline
Administrative Assistant /Executive Legal Assistant
The Law Office of Karen H. Ross
08.2024 - Current
Business Development Center Representative
Guam Autospot
05.2022 - 05.2023
Receptionist/Collections Agent
Berman Law Firm
01.2019 - 07.2023
Legal Clerk
Alternate Public Defender
08.2018 - 01.2019
Activities Coordinator (Part Time)
Playport Guam
09.2015 - 07.2017
High School Diploma -
Tiyan High School
Communications
University of Guam
Paralegal Studies
Northwest Career College
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