Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roraima C Perez Duran

8836 Dunes Court 13-207 Kissimmee,FL

Summary

To advance and move within a company. Primary goal is to satisfy the client and win the customer for life. Seeking a position with outstanding growth.

Dedicated tutor ready to pu teaching skills into practice. Strong time management and problem-solving skills with strong work ethic.

Overview

10
10
years of professional experience

Work History

Learning Ambassador

Amazon Warehouse
10.2022 - Current
  • Explaining rules and polices that new associates follow when working at an amazon site.
  • May also help in doing direct roles in path such as picking and packing from time to time.
  • Prepared orders by processing requests, pulle material from warehouse, packed boxes, and prepared shipments.
  • Checked packages and merchandise for damage and notified vendors.

Sales Associate

Publix Grocery Store
06.2020 - 10.2022
  • Customer Care Agents answer and resolve phone call, email and letters from customer who have general praise for service, associates or our company, question about polices or products and concerns about product or overall experiences at our store.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Hostess

Walt Disney World Company
05.2017 - 03.2020
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait time.
  • Manage large volumes of customers queries via email and phone

Call Center Representative

Movistar
02.2014 - 05.2016
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

Graduated Integral Education

Dr Jose Gregorio Hernandez
Venezuela
01.2015

Skills

  • Proven leadership abilities, able to inspire co-workers to achieve higher standard of performance through personal example: self-discipline, prompt and highly dependable
  • Very Observant, exceptionally motivate and conscientious, performing additional task as well as multitasking upon own initiative to ensure quality results
  • Assist clients with inquiries and problem resolution in and professional
  • Proficiency in computer applications Windows, Excel, PowerPoint (Microsoft Office) ability to work efficiently across multiple platforms
  • Customer service, conflict resolution, team work, communication, patience, flexibility, creativity

Timeline

Learning Ambassador

Amazon Warehouse
10.2022 - Current

Sales Associate

Publix Grocery Store
06.2020 - 10.2022

Hostess

Walt Disney World Company
05.2017 - 03.2020

Call Center Representative

Movistar
02.2014 - 05.2016

Graduated Integral Education

Dr Jose Gregorio Hernandez

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Roraima C Perez Duran