Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rorey Keeton

Gahanna

Summary

Front End Supervisor at Fresh Thyme Market with proven expertise in enhancing customer satisfaction and streamlining operations. Skilled in cash register operation and conflict management, I successfully trained staff, improved transaction accuracy, and resolved customer complaints, fostering loyalty and a positive shopping experience. Brings ability to quickly adapt to new tasks and responsibilities, ensuring efficient front-end operations and excellent customer interactions. Ready to use and develop problem-solving and team coordination skills.

Overview

3
3
years of professional experience

Work History

Front End Supervisor

Fresh Thyme Market
10.2023 - Current
  • Supervised front end operations to ensure efficient customer service and checkout processes.
  • Trained staff on point-of-sale systems, enhancing transaction accuracy and speed.
  • Monitored inventory levels at front end to maintain stock availability and minimize shortages.
  • Implemented customer feedback initiatives to improve service quality and satisfaction.
  • Resolved customer inquiries and complaints, fostering positive shopping experiences.
  • Assisted in developing promotional displays to enhance product visibility and increase sales opportunities.
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in eight checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.

Barista

Starbucks
05.2022 - 10.2023
  • Oversaw daily coffee operations to ensure high-quality product consistency and presentation.
  • Implemented efficient workflows to enhance speed of service during peak hours.
  • Managed inventory levels, ensuring stock availability while minimizing waste.
  • Developed positive customer relationships, resulting in repeat business and increased satisfaction.
  • Collaborated with team members to maintain cleanliness and organization of workspace and equipment.
  • Monitored cash handling procedures to ensure accuracy during transactions and deposits.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Education

Associate of Science - Forensic Science

Columbus State Community College
Columbus, Ohio, OH
05-2026

High School Diploma -

Gahanna Lincoln High School
Gahanna, OH
05-2024

Skills

  • Customer service
  • Problem-solving skills
  • Cash register operation
  • Workflow management
  • Opening and closing procedures
  • Complaint resolution
  • Time management
  • Cash counting
  • Team supervision
  • Relationship building and management
  • Conflict management
  • Customer service management

Timeline

Front End Supervisor

Fresh Thyme Market
10.2023 - Current

Barista

Starbucks
05.2022 - 10.2023

Associate of Science - Forensic Science

Columbus State Community College

High School Diploma -

Gahanna Lincoln High School

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