Victoria Ramirez
Overview
5
5
years of professional experience
Work History
Barista
Alfred Coffee
12.2022 - Current
- Efficient and accurate in anticipating customer needs and ensuring high-quality beverage preparation whilst managing orders and Alfred app operations
- Adheres to company procedure for food safety and cafe organization
- Demonstrates expertise in Alfred coffee and tea origins
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Communicates, collaborates, and actively supports the Alfred team.
Cashier, Runner, Hostess
Din Tai Fung
10.2018 - Current
- Provide excellent customer service by greeting and assisting guests
- Utilize reservation software to check-in guests efficiently aiming to reduce wait time and enhance the overall dining experience
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
- Demonstrates an accurate understanding of Din Tai Fung's origins and expertise on food knowledge.
Barista
Philz Coffee
07.2022 - 08.2023
- Managed inventory, restocked, and organized displays for maximum guest engagement
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Demonstrated expertise in Philz coffee origins
- Maintained a clean and organized workspace for optimal productivity and safety.
- Collaborated with Philz team to embody Philz cores values by cultivating a warm, authentic environment that fosters community.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Education
Associates in Arts-Business -
Pasadena City College
Skills
- Finance/Point of Sales(POS)
- Phone handling
- Problem solving
- Detail-oriented
- Microsoft Office
- Multi-tasking
- Written & verbal communication
- Collaborative/team-oriented
- Customer Service
- Time management
- Interpersonal/ Relationship Management
- Attentive learner
- Adaptive and Creative
Timeline
Barista
Alfred Coffee
12.2022 - Current
Barista
Philz Coffee
07.2022 - 08.2023
Cashier, Runner, Hostess
Din Tai Fung
10.2018 - Current
Associates in Arts-Business -
Pasadena City College