Summary
Work History
Skills
Websites
Timeline
AdministrativeAssistant
Rorie Steiding

Rorie Steiding

Alpharetta,GA

Summary

Results-driven technical performance lead with expertise in product management, process optimization, and strategic implementation to drive client business objectives. Strong leader with an analytical mindset and a knack for continuous improvement initiatives. Proven track record of enhancing operational efficiency and elevating team performance within an IFM environment.

Work History

Account Systems & Performance Lead

NCR – JLL
Atlanta, GA
05.2023 - Current
  • Technology Lead for global real estate leadership, manage systems, CMMS applications, implementation updates, and transitions to account duplicity.
  • Drive project itineraries for multiple service-line teams, Business Intelligence, Projects, IFM, and AdaptiveWorks, earning the Account Champion role.
  • Global facility managers, POC for technology knowledgebase, and dedicated global trainer.
  • Contributor in organization separation; business analyst for transaction team, collated reporting development, linked Smartsheet to BI Dashboards, and managed the database administration to systems duplicity within each organization.
  • Construct scorecards and present QBR introductions for service-line leads.

Global Database Administrator

NCR – JLL
Atlanta, GA
11.2019 - 05.2023
  • Administrator configuring CMMS facilities management workflows supporting global user administration pertaining to the Corrigo platform.
  • Responsible for planning, developing, and administering all back-office users and customer training; beta tested new implementations for desktop, mobile, and ServicePRO forums.
  • Configure and implement solutions to drive account successes.
  • Provided valuable insights to regional operations teams on compliance OCP/CMO practices, enabling them to remain compliant and meet clients' cost-saving expectations.
  • Responsible for overseeing and coordinating project initiatives within Corrigo across the NAM, LATAM, APAC, and EMEA portfolios.
  • Assisted technicians, financial teams, and sourcing support in effectively using the CMMS platform by providing mentorship and training on compliance expectations.
  • Represented the interests of clients in advocating for system enhancements and process changes.
  • Led the development and execution of platform projects while also managing report construction for quarterly releases; responsible for delivering tailored trainings to major JLL client accounts including Google, Coca-Cola, P&G and RollsRoyce.

Success Account Manager

JLL Corrigo
Alpharetta, GA
11.2018 - 10.2019
  • Conducted effective trainings and introduced clients to the CMMS platform - Corrigo while serving as a new vertical client account manager
  • Achieved key support deliverables for customer satisfaction by enhancing product development and contributing to SaaS improvements.
  • Successfully trained employees on product knowledge deficiencies, optimized system configurations, and drove adoption of new platform functionalities in a complex global environment.
  • Coordinated software deployments, provided support for project integrations, and delivered client presentations as part of JLL account management in global migrations.

Software Support Manager

NCR/Digital Insight Solutions
Atlanta, GA
08.2017 - 11.2018
  • Skilled leader proficient in the specialized management of SaaS for financial desktop and mobile application deployments.
  • Spearheaded technical innovation as a training administrator to improve client relationships while providing up-to-date expertise in NCR online banking solutions, desktop, and mobile software.
  • Instituted 'client delight' by promoting the importance of excellent service.
  • Created and managed a centralized knowledgebase to substantially increase product assimilation and knowledge for software care teams' utilization.
  • Managed on-boarding for over 60 software and support technicians; delivered training sessions on software releases, product development, database enhancements, and SOWs to executive teams.
  • Delivered customer service excellence and improved TNPS scores through expertise in driving complex software migrations, hardware support, mobile implementations, and POC.

Software Support Analyst

NCR/Digital insight
Westlake Village, CA
07.2015 - 07.2017
  • Implemented strategies to foster adoption and understanding of product knowledge for online banking mobile and desktop software through relationship building as a senior system support analyst.
  • Created team Knowledgebase repository for updated releases, software enhancements, and designed classes on promoting client engagement.
  • Delivered broad-ranging analyst training on technology best practices and staying current with industry advancements.
  • Enhanced comprehension through clear communication with management and financial clients as their dedicated POC.
  • Supported releases and raised the bar for customer service excellence through effective implementation of product software updates.
  • Utilized relationship building skills to enhance team dynamics and foster collaboration.

Skills

  • SAAS Enhancement
  • Relationship Management
  • Business Analysis
  • Technology Training
  • Project Management
  • Vendor Management
  • Problem-Solving
  • Process Improvement

Timeline

Account Systems & Performance Lead

NCR – JLL
05.2023 - Current

Global Database Administrator

NCR – JLL
11.2019 - 05.2023

Success Account Manager

JLL Corrigo
11.2018 - 10.2019

Software Support Manager

NCR/Digital Insight Solutions
08.2017 - 11.2018

Software Support Analyst

NCR/Digital insight
07.2015 - 07.2017

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Rorie Steiding