Rorie Webster
Temple Hills,MD
Summary
Versatile and results-driven professional with extensive experience in roles ranging from Loss Prevention Supervisor at Signal One Security to Front Desk Concierge, showcasing exceptional customer relationship management and data entry skills. Excelled in enhancing operational efficiency and customer satisfaction, demonstrated through rigorous inventory auditing and effective communication. Proven track record in fostering teamwork and implementing security systems for optimal organizational performance.
Overview
18
18
years of professional experience
Work History
Loss Prevention Supervisor
Signal One Security
Oxon Hill, MD
10.2022 - Current
- Provided exceptional customer service while maintaining vigilance for potential threats or suspicious activity within the store environment
- Collaborated with law enforcement to report crime and suspicious activity
- Monitored paperwork procedures to prevent error-related losses
- Conducted regular audits of inventory levels, identifying discrepancies and taking corrective action as needed
- Managed a team of loss prevention associates, providing guidance, support, and performance evaluations
- Performed thorough cash audits and deposit investigations
- Inputting data from paper documents into digital spreadsheets
- Managing and maintaining effective record-keeping in company databases with accuracy
- Supervised surveillance, detection and criminal processing related to theft and criminal cases
- Created and maintained records of security incidents and investigations
- Reviewed and updated store security policies and procedures
Data Entry Supervisor
Giant Food Warehouse
Fort Washington, MD
08.2018 - 10.2022
- Reduced data entry errors, ensuring thorough verification of entered information against source documents
- Oversaw timely completion of projects by setting clear objectives, monitoring progress, and addressing any roadblocks or personnel issues
- Improved data entry accuracy by implementing strict quality control measures and providing regular feedback to team members
- Provided daily supervision, feedback and oversight to direct reports
- Audited production reports, tracking data entry and processing errors
- Created and maintained department work schedules for adequate coverage during operating hours and overtime shifts
- Implemented thorough quality control measures, ensuring high accuracy of data entered into system
- Streamlined communication channels between data entry team and other departments, enhancing overall operational efficiency
- Trained team members on new hotel services and products to support promotional efforts
- Improved office operations by automating client correspondence, record tracking and data communications
- Managed supervisor itinerary and appointments and streamlined scheduling procedures
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping
- Delegated tasks to administrative support staff to organize and improve office efficiency
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
Administrative Assistant
The Presidential Inn Hotel
Andrews Air Force Base, MD
03.2015 - 08.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines
- Attention to detail and problem solving skills
- Strong organizational skills with the ability to multi-task
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations
- Managed filing system, entered data and completed other clerical tasks
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Liaised between clients and vendors and maintained effective lines of communication
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
Housekeeping Supervisor
Maryland Live! Casino
Hanover, MD
01.2011 - 03.2015
- Placed orders for housekeeping supplies and guest toiletries
- Communicated repair needs to maintenance staff
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Worked with front desk to respond promptly to all guest requests
- Completed schedules, shift reports, and other business documentation
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards
- Contributed to the hotel's reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand
- Managed laundry sorting, washing, drying, and ironing
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth
- Improved team morale and efficiency with regular feedback sessions and constructive performance reviews
- Streamlined scheduling process, accommodating both employee preferences and operational requirements
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards
- Monitored staff performance and provided feedback to drive productivity
- Addressed customer feedback and complaints to maximize satisfaction
- Conducted regular audits of public spaces and staff work areas to maximize quality control
- Established and enforced safety protocols and guidelines for staff
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement
Front Desk Concierge
Days Inn Hotel
Suitland, MD
05.2007 - 03.2011
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Handled customer complaints to satisfy and retain guests
- Utilized reservation software proficiently to manage bookings and track important guest details accurately
- Maintained front desk's concierge book to provide visitors with access to relevant local information
- Maintained up-to-date knowledge of hotel policies, procedures, events, promotions, ensuring accurate information was communicated to guests
- Provided knowledgeable recommendations for local attractions, dining options, and transportation services to enhance guest experiences
- Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests
- Streamlined check-in and check-out processes for increased efficiency and improved guest experience
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits
- Coordinated with housekeeping staff to ensure room availability and cleanliness for incoming guests
- Processed payments accurately, balancing cash drawer at the end of each shift
- Maintained clean and organized front desk areas to uphold polished company image
- Collected room deposits, fees, and payments
- Answered multi-line phone system and enthusiastically greeted callers
- Took reservations over phone, in person, and via computer for guests and provided confirmation information
Education
High School Diploma - General Studies
Crossland High School
Temple Hills, MD06.2001
Skills
- Customer service skills
- Customer relationship management
- Data entry
- Data management
- Inventory auditing
- Record keeping
- Problem solving
- Effective communication
- Conflict resolution
- Attention to detail
- Teamwork and collaboration
- Security systems
- Audit procedures
References
- Kenneth Stallings, Current Manager, ATT Partners, (202) 270-3571
- Heaven Russell, Former co-worker, ATT Partners, (240) 251-6765
- Brittany Royal, Former co-worker, MD Live! Casino, (301) 455-4303
Timeline
Loss Prevention Supervisor
Signal One Security
10.2022 - Current
Data Entry Supervisor
Giant Food Warehouse
08.2018 - 10.2022
Administrative Assistant
The Presidential Inn Hotel
03.2015 - 08.2018
Housekeeping Supervisor
Maryland Live! Casino
01.2011 - 03.2015
Front Desk Concierge
Days Inn Hotel
05.2007 - 03.2011
High School Diploma - General Studies
Crossland High School
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