RORIFER MALCO
Summary
Knowledgeable pest control professional with 10+ years of experience helping customers prevent and eliminate infestations. Trained in safe chemical and fumigant applications. Solid customer service, sales and communication skills.
Overview
23
23
years of professional experience
Work History
Pest Control Supervisor
ISS Facility Services
Bandar Seri Begawan, Brunei
02.2018 - Current
- Responded to customer questions regarding products, prices and availability.
- Tracked progress on projects and provided timely feedback to staff members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Collaborated with other departments to coordinate workflow processes between teams.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Established and enforced clear goals to keep employees working collaboratively.
- Complied with company policies, objectives and communication goals.
- Analyzed key performance indicators to identify effective strategies.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Coordinated employee schedules according to shift changes and availability.
- Maintained positive working relationship with fellow staff and management.
- Planned and completed group projects, working smoothly with others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Pest Control Technician
ISS Facility Services
Bandar Seri Begawan, Brunei
08.2016 - 02.2018
- Identified potential entry points for pests and sealed them off with caulking or other materials.
- Operated specialized equipment such as fumigation chambers or steamers safely per manufacturer instructions.
- Dismantled furniture or appliances when required in order to gain access for treatment purposes.
- Posted warning signs and notices prior to fumigating or chemically treating areas.
- Educated clients on pests and methods of removal.
- Inspected buildings and facilities to determine appropriate pest control measures.
- Set mechanical traps, baits, and glue boards to remove pests from interior areas.
- Calculated fumigant and chemical applications requirements based on size of building and exterior footprint.
- Installed traps around buildings to capture rodents and other animals that may be causing damage or health hazards.
- Performed inspections of customer premises to assess pest infestations and determine appropriate treatments.
- Identified pest issues, placed traps and bait and removed dead pests after extermination.
- Recognized for consistent quality service and efficiency.
- Inspected facilities to determine infestation source and appropriate treatment.
- Utilized appropriate protective gear and equipment during application.
- Communicated with customers regarding any safety concerns they may have prior to performing any treatments.
- Met with customers at residences and places of business to check on pest and rodent situations.
- Followed all company protocols when applying pesticides on the inside and outside of structures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
Hygiene Service Technician
Rentokil Initial
Bandar Seri Begawan, Brunei
08.2007 - 08.2016
- Ensured compliance with safety regulations during all hygiene service tasks.
- Replaced air filters, vacuumed carpets, mopped floors, washed windows.
- Maintained a safe work environment by adhering to company policies and procedures.
- Responded quickly to customer inquiries regarding hygiene services requests.
- Inspected areas for potential health hazards, such as mold or mildew.
- Disinfected surfaces using approved cleaning solutions according to safety protocols.
- Cleaned and sanitized restrooms, kitchens, break rooms, locker rooms.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
Quality Control Sport Checker
Oriental Tin Can and Manufacturing Corporation
Metro Manila, Philippines
02.2004 - 07.2004
- Provided excellent customer service during all interactions with customers.
- Maintained positive working relationship with fellow staff and management.
- Checked quality of the products and monitored the sorting of rejected items
- Followed safety guidelines in order to prevent accidents on the job.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Supervised a team of quality control inspector to ensure products and services meets client's needs and standard.
Road Construction Laborer/Checker
Department of Public Works and Highways, DPWH
Dumaguete, Philippines
03.2001 - 11.2002
- Assisted with roadway projects and highway repairs by controlling traffic patterns.
- Erected signs and cones to divert traffic in active work areas.
- Repaired potholes in existing roads by filling them with fresh asphalt material.
- Assisted in the placement of traffic signs along newly constructed roads.
- Flagged motorists to provide warning of obstacles and repair work.
- Checked employee's daily attendance and supervised performance.
- Mixed cement according to specifications using hoes or mechanical mixers.
- Operated heavy machinery with extreme care and caution, following specific employer guidelines for safety.
- Poured concrete for curbs and sidewalks by following blueprints provided by supervisors.
- Completed day-to-day duties accurately and efficiently.
- Removed debris from roadsides prior to paving operations utilizing wheelbarrows and shovels.
- Assisted with the installation of sub-grade material and construction of roadways.
Education
Bachelor of Arts - Elementary Education
Villaflores College
Philippines04-2001
Skills
- Pesticide Application
- Sales Support
- Chemical Handling
- Pest Removal
- Measurement and Inspection
- Service Planning
- Pest Control Chemicals
- Pest Bait and Trap Knowledge
- Effective Team Management
- Clean Driving Record
- Pest Control Treatments
- Protective Gear and Equipment Knowledge
Languages
English
Professional
Tagalog
Professional
Malay
Professional
Timeline
Pest Control Supervisor
ISS Facility Services
02.2018 - Current
Pest Control Technician
ISS Facility Services
08.2016 - 02.2018
Hygiene Service Technician
Rentokil Initial
08.2007 - 08.2016
Quality Control Sport Checker
Oriental Tin Can and Manufacturing Corporation
02.2004 - 07.2004
Road Construction Laborer/Checker
Department of Public Works and Highways, DPWH
03.2001 - 11.2002
Bachelor of Arts - Elementary Education
Villaflores College
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